Director of Business Operations

| Austin
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About Orchard

Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents. 

Headquartered in New York City and with offices throughout Texas, Colorado, Georgia, North Carolina, and Virginia, Orchard has over 700 employees and growing. We've recently raised $100 million in Series D funding at a valuation over $1 billion and have financing from top-tier investors including Revolution, Firstmark, Accomplice, Navitas and Juxtapose. Our investors have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. We're proud to be recognized by Glassdoor, Inc. Magazine, Fast Company and Forbes on their lists of best places to work.

About the Role

Orchard is looking for a Director of Business Operations to drive operational excellence and efficiency throughout the business. You will report to Margaret Tait Routt, Orchard’s Head of Business Operations, and work closely with the Operations, Finance, Product, and Sales teams to identify and execute on areas of upside, while balancing customer satisfaction, growth, and profitability. The ideal candidate has hands-on experience at a startup or fast-growing company bringing strategic initiatives from ideation to implementation. 

This is a full time role that can be based out of our growing New York City, Austin, Denver, or Atlanta offices.

What You’ll Do Here:

  • Lead end-to-end strategic business initiatives enabling Orchard to scale effectively and efficiently by:
    • Working with internal leadership to identify and evaluate potential opportunities from a strategic, operational, and financial perspective
    • Developing quantitative analyses, creatively using available internal data, to prioritize identified opportunities 
    • Designing and deploying prioritized initiatives, spearheading project management across functional silos
  • Drive long-term strategic planning for the business in conjunction with senior executives, the finance team, and operating teams, with a particular focus on prioritizing value across a variety of potential initiatives 
  • Become an expert resource on all aspects of Orchard’s internal operations, service delivery models, and unit economics
  • Be an intellectual sparring partner to leaders across the company

We’d Love to Hear From You if You Have:

  • At least 7+ years professional experience in a strategic operations function, either at a high-growth start-up, or in a management consulting or PE/VC investing role  
  • A passion for creative, data-driven problem solving, including but not limited to: process design, cost/benefit analysis, and root cause analysis -- a high intellectual “clock speed” is essential for success 
  • Demonstrated track record of driving change and major impact on an organization
  • Significant cross-functional project management experience with ability to independently work through obstacles and manage to deadlines
  • Exceptional communication skills (both written and verbal) allowing you to build collaborative relationships across departments, from the analyst to the executive level 
  • Enthusiasm for tackling ambiguity with a bias toward action
  • A growth mindset, excited about developing as a leader within a quickly scaling organization
  • Advanced Excel skills structuring and building rigorous, quantitative models in order to drive strategic decision making

#LI-SD1

Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

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Location

Our Austin office is located right off I-35 by the University of Texas, walking distance from bars and restaurants with easy access downtown (plus, we're dog-friendly). Check out this video to learn even more: https://orch.co/austin-office

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