Director of Customer Success

| Austin
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We are looking to hire a Director of Customer Success to join our team at Fourth! This individual will be responsible for leading the company’s efforts to maintain and expand relationships with large, multi-location customers. This position will lead a team of National Customer Success Managers that are responsible for customer retention initiatives and expansion plans within our customer base.


What You'll Be Doing. . .

  • Drive customer success outcomes by increasing renewal rates and reducing churn
  • Expand our revenue in accounts through cross-sell referrals and up-sell
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Drive new business growth through greater advocacy and reference-ability
  • Manage customer success activities such as onboarding, training, services and advocacy
  • Measure effectiveness of customer success by defining operational metrics for the team and establishing a system for tracking metrics
  • Lead world-class customer success team by attracting and recruiting high potential and experienced leaders for each functional role
  • Inspire customer success across the company by creating a company-wide culture of customer success
  • Partner with internal departments to ensure alignment

What You Need to Have. . .

  • 8+ years experience in leading customer-facing organizations
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Customer focused and a passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Excellent communication and presentation skills
  • Previous experience managing a team
  • SaaS experience
  • Bachelor’s degree

Our Story

Fourth is the global leader in end-to-end restaurant and hospitality management technology solutions, representing the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including: scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia and UAE.


Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.

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Location

Our office overlooks the 360/Pennybacker Bridge in scenic Northwest Austin. From our rooftop deck you can see Lake Austin and beautiful downtown.

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