Director of Field Operations at Orchard

| Austin
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The Company
 
Orchard is transforming the way people buy and sell their homes. Simplifying it, to the way it should have always been; fair and true to market, straightforward, easy. Every year in the U.S., $1.5 trillion of single-family residences transact, generating over $120 billion of fees in a process that has changed little in decades. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle.

Orchard offers a modern alternative, making one of life's biggest decisions – the sale and purchase of a home – stress free, fair and simple.

Orchard launched in 2017 and was previously known as Perch. The company is headquartered in New York City, has 150+ employees and has grown 10x year over year. We have raised over $300 million in financing from top tier investors including: Firstmark, Accomplice, Navitas and Juxtapose.

Role and Responsibilities

As an Orchard Director of Field Operations you will be responsible for moving forward strategic projects and processes that improve overall business operations. We’re looking for someone with experience in complex fast paced environments that’s ready to roll their sleeves up and make an immediate impact. Working closely with various stakeholders you will design, implement and improve upon our existing processes and internal resources. You will report to Jenna Rozenblat, Orchard’s Head of Field Operations & Market Expansion.

Please note that this is an individual contributor position. You may manage a team in the future.

Job Description

  • Become a subject matter expert on existing processes that drive critical business results
  • Identify operational and structural opportunities to help improve existing processes and develop new processes to keep us as efficient as possible
  • Ensure we are best leveraging our resources allowing our in-market teams to achieve greater scale
  • Partner with business stakeholders across various functions to drive process implementation and improvement
  • Own and drive time sensitive projects related to real estate operations and transactions to ensure a best in class customer experience
  • Create, implement and optimize processes for new business opportunities

Personal Characteristics

  • Thrives in a fast paced, complex environment with evolving priorities
  • Able to take on ambiguous challenges and arrive at concise conclusions
  • Strong verbal and written communication skills with an eagerness to collaborate
  • High energy and action-oriented with a history of getting things done in complex, fast moving environments. Successful in scrappy and entrepreneurial environments, with a drive to get things done
  • An entrepreneur who sees ambiguity as opportunity, and obstacles as chances to build new solutions
  • Strong interpersonal skills and ability to gain alignment across people at various levels and functions
  • Results orientation with a strong work ethic. Must be tenacious, with the emotional intelligence to know when to push harder and when to look for alternative approaches
  • Strong multi-tasker with the ability to prioritize work based on business and operational needs

Required Qualifications

  • 5-10+ years of experience in operations, program management, supply chain management, management consulting or similar fields. Preference for experience working at a tech company. 
  • Bachelor’s degree in a related field
  • Analytics and reporting experience
  • Real Estate experience is a plus but not required
  • Ability to travel to spend time with local operations teams gathering insights and leading change
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages

Location

600 Congress Ave, Austin, TX 78701

An Insider's view of Orchard

How does your team reward individual success?

At Orchard, we are really big on celebrating both team wins and individual successes. We highlight people who go above and beyond to embody our Orchard Values. This is done through monthly nominations that are shared at our Town Halls.

Rich Danner

Customer Experience Manager

How do you collaborate with other teams in the company?

Orchard is a hyper-connected company and cross-departmental collaboration is key to our success and culture. On any given day, I am working with investments, contracts, field ops and title to drive conversion. Since we have an office in NY and Austin, teams connect through break outs, zoom meetings, our internal platform and, most notably, Slack.

Samantha Hurley

Customer Experience Manager

What makes someone successful on your team?

By blending our personalities, knowledge, experience and skills to create a cohesive team of contributors, all team members feel valued. Successful team members show grit and drive and stay engaged and excited as we grow. While everybody is great at their individual role that value and connection is ultimately what creates a successful team member.

Kathryn McCurley

Listing Manager

How do you empower your team to be more creative?

As an early-stage fast growing company, we're faced with daily challenges and tall goals. It's important to hold all team members accountable, provide a balance of autonomy and guidance, and create an environment where it's okay to fail. This supports creativity and encourages your team to be resourceful and solution-oriented.

Thomas LaLonde

Head of Sales

How do your team's ideas influence the company's direction?

Our team's ideas and actions directly influence the company's acquisition of real estate and our profitability attainment.  Being a part of the company's direction in changing the way people buy and sell real estate, with the full support of our seasoned senior leaders and cross-functional teams, is what makes this job a dream.  

Dillian Pesquera

Acquisition Manager

What are Orchard Perks + Benefits

Culture
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Quarterly.
Happy Hours
Happy hours are hosted once per month.
Parking
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