Director of Global Safety Operations at Care.com

| Remote
Sorry, this job was removed at 8:29 a.m. (CST) on Tuesday, November 30, 2021
Find out who's hiring in Austin.
See all Operations jobs in Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About Care.com

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big problem solvers unite behind a common cause. Here, we’re applying data analytics, AI and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

The Director of Global Safety Operations will report to the Head of Safety and have primary responsibility for the implementation of Care.com’s Safety Program, which includes member screening procedures and responding to safety-related issues. The candidate will lead and develop a team of both internal and external resources supporting Care.com’s global business. The Director of Global Safety Operations must have online/internet safety experience, preferably marketplace experience.

What You'll Be Working On:
  • Lead and develop a team tasked with implementing both the proactive and reactive functional pillars of Care.com’s Safety Program, including incident response, investigation, issues, and adjudication of various screening and safety tool results.
  • Establish scalable operational processes and procedures in line with safety policies.
  • Partner with the Safety Policy team to provide operational input and thought partnership on safety policies.
  • Define, track, and analyze key operating metrics and trends.
  • Collaborate with the Product team to champion operational excellence, advise on safety tooling, and assist in developing safety product requirements.
  • Lead day-to-day relationships with external safety tooling vendors.
What You’ll Need to Succeed:
  • Bachelor's degree or proven experience.
  • 8+ years of operations experience, including the management of a large, distributed team
  • 5+ years in a safety-focused role, ideally for a consumer-facing business and preferably a tech-enabled, online service
  • Proficiency in Salesforce
  • Expertise in content moderation tools and techniques
  • Experience developing and implementing procedures relating to safety incident response, including classification and taxonomy development, on a global scale
  • Consistent track record guiding peers or direct reports to tackle challenging problems.
  • Ability to remain “on-call” and step in when rare critical response needs occur. This includes, at times, weekends, holidays, and non-business hours.
  • Proactive communicator with outstanding written and verbal skills
  • Natural “systems problem solver” with a penchant for organization and/or process improvement.
  • Strength with data, able to build and analyze reports to measure progress towards goals.
  • Experience scaling teams globally
  • Ability to work with partners across the organization including product management, data science, engineering, legal, customer service, operations, and senior executives
  • Proficient knowledge of background checks in the U.S. and internationally

For a list of our Perks + Benefits, click here!

**Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please reach out to [email protected].**

____________________________________________________________________________________________________________________________

Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • GraphQL Languages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • KubernetesFrameworks
    • KafkaFrameworks
    • MySQLDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Salesforce CPQCRM
    • MailChimpEmail
    • ZoomInfoLead Gen

Location

Imagine how great it'll feel when you look out of the window and see the beautiful Barton Creek Greenbelt and downtown skyline!

What are Care.com Perks + Benefits

Culture
Volunteer in local community
Eat lunch together
Open door policy
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Austin Headquarters Location
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Care’s family care benefits are here to support you as you’re trying to
manage it all while caring for those you love, including yourself.

YOUR SUBSIDIZED BENEFITS INCLUDE:
- Care Membership
- Child & Adult Backup Care
- LifeMart
- LifeCare Specialists
- On Demand Tutoring
- HomePay
- Breastfeeding Support

More Jobs at Care.com49 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Marketing
Operations
Product
Project Mgmt
Sales
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Operations
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
Data + Analytics
new
Remote
Finance
new
Austin
Data + Analytics
new
Remote
Developer
new
Remote
Operations
new
Remote
Design + UX
new
Remote
Operations
new
Remote
Finance
new
Austin
Sales
new
Remote
Operations
new
Remote
Project Mgmt
new
Remote
Data + Analytics
new
Remote
Operations
new
Austin
Developer
new
Remote
Data + Analytics
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Care.com's full profileSee more Care.com jobs