Director, Global Training (Professional Services) at MongoDB

| Austin | Remote
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The database market is massive (the IDC estimates it to be $119B+ by 2025!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

As the Director, WW Training, you will be a key leader within the PS team shaping our customer and partner enablement strategy to ensure the success of our customers and our training business. You will develop, implement, and manage training roadmaps, content, and innovative programs to meet financial targets, train and (re)certify customers and partners, and collaborate with sales, marketing, and delivery organizations to grow our education business and community of MongoDB practitioners  enabling them to learn and adopt the MongoDB platform quickly and easily.  

An ideal candidate will have
  • A BS degree in Computer Science, Mathematics, Engineering or equivalent professional experience
  • 5+ years building and leading a customer education and multi million dollar training business P&L at an enterprise SaaS software company
  • Proven project management skills to lead teams to create goals and work towards them, then measure the results
  • Direct experience working with industry-leading LMS technologies
  • Used instructional design models and adult learning principles to create courses, curricula and certification programs
  • Strong presentation skills showing the value, capabilities, and differentiators of complex service solutions to internal and external audiences
  • The ability to collaborate as a part of a larger account team to build and execute complex account strategies 
  • Scoped and estimated customer-facing training projects
  • Ability to travel up to 25% of the time
Other helpful skills include
  • General knowledge of databases 
  • Knowledge of the software development lifecycle and associated development methodologies
  • Knowledge of software architecture including both cloud and on-premise technologies
What you’ll do at MongoDB
  • Create a business plan and developing delivery capabilities to meet/exceed quarterly and annual quotas for worldwide training revenue
  • Manage the pipeline and forecast for worldwide training bookings and revenue
  • Identify, track, and report weekly on key business performance metrics to ensure consistent delivery of our services
  • Define, implement, and manage enablement and (re)certification programs for customers, instructors and consultants (including partners), SIs, and ISVs to grow the global MongoDB ecosystem
  • Build and lead a global training development and delivery network of direct and indirect resources capable of delivering outstanding education services to drive growth of existing markets and expansion into emerging markets, including local language support where required
  • Foster strong and effective relationships with the extended MongoDB community, e.g., Sales, Marketing, Professional Services, Customer Success, Technical Support, and enable them to articulate the business value of training and drive sales
  • Work closely with our Sales teams to provide training recommendations for customers and partners that drive training revenue and accelerate increase the adoption of MongoDB
  • Conceive, sell, and implement strategic learning programs to endear our largest, most strategic customers to MongoDB and secure renewals and drive ARR
  • Planning, logistics and scheduling to optimize training coverage to meet financial targets and ensure timely delivery.
  • Partner with various MongoDB teams, partners, and customers in the development of training roadmaps, learning content, and training assets to ensure excellent and engaging training
  • Create processes for continuous improvement and collect feedback from our customers, partners, and stakeholders to refine education services to best meet their needs
  • Serve as a champion for innovation, leveraging blended learning modalities and state of the art technologies to enhance the learner experience and drive best practices throughout global MongoDB community

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Technology we use

  • Engineering
    • MongoDBDatabases

Location

3711 S MoPac Expy, Austin, TX 78735

An Insider's view of MongoDB

How would you describe the company’s work-life balance?

MongoDB selects intelligent and capable individuals who are motivated to capitalize on the massive opportunity in front of us. Although we are chasing this opportunity, there is incredible work-life balance in the form of numerous team outings and a flexible PTO policy.

Chris

Corporate Account Executive Manager

What does your typical day look like?

On a typical day, I work on new accounts, renewals, and meet with prospects. I speak with executives and developers about their applications and get to be at the forefront of the newest technologies! It's great to work for a business that your clients love. We get the best support from our leaders and training to keep us sharp on our skills.

Jessica

Corporate Account Executive

How does the company support your career growth?

MongoDB has grown exponentially over the past few years and as a result, there are numerous opportunities for career advancement. To keep pace, the company is constantly investing in developing its people to lead the next phase of our organization. For those looking to take their career to the next level, there is no place better than MongoDB.

James

Customer Success Manager

What unique initiatives do you have that encourage innovation?

The SDR Team is constantly re-evaluating and improving the way we support and add value to the rest of the Sales Org. In fact, on a quarterly basis, each person on the team proposes and executes a 'team improvement project,' which is something that they feel will add value to the team. These projects ensure that each SDR constantly innovates.

Gigi

Senior Manager, Customer Success

How do you collaborate with other teams in the company?

In any organization, it is essential for teams and departments to work together seamlessly in order to be effective. At MongoDB, the people and their ability to work together is a large reason for its success. Our sales teams interact with other business units on a daily basis.

Brent

Regional Director, Enterprise Sales

What are MongoDB Perks + Benefits

MongoDB Benefits Overview

At MongoDB, our employees get to make a huge impact and disrupt the database software industry every day. However, making a large impact isn’t the only perk of working at MongoDB. We also provide our employees with the resources they need to thrive in many aspects of their lives. We’re devoted to creating an open, innovative, and supportive environment for our team.

From flexible PTO and yoga classes, to fertility assistance and an amazing parental leave policy — the opportunity to make an impact at MongoDB is real and we want to support all of our employees in that journey.

Take a look at just some of the benefits we offer our employees.

Culture
Volunteer in local community
Since its September launch, MongoDB serves ATX has donated over $7,000 to organizations in the local Austin Community!
Partners with Nonprofits
Our Austin office partners with a variety of local charities and non-profits such as Habitat for Humanity, Doc & Gayle Young Food Drive, and more.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Our affinity groups include: Underrepresented People of Color Network, MongoDB Women's Group, Underrepresented Genders in Tech, Queeries, The Queer Collective, Veterans, and Green Team
Hiring Practices that Promote Diversity
We partner with: AfroTech, Black is Tech, The Diana Initiative, Latinas in Tech, National Sales Network, Out For Undergrad, PowerToFly, Rewriting the Code, Women in IT Summit, and more
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
MongoDB provides Backup child care assistance.
Generous Parental Leave
MongoDB offers 20 weeks of paid parental leave for both mothers and fathers, and 4 additional weeks of flexible work arrangements for employees who have been with the company for at least 12 months.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
MongoDB sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
MongoDB hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Mentorship program
Learn about our Upskill program for SDRs to grow into a corporate sales role: https://www.mongodb.com/blog/post/mongodbs-sdr-upskill-program-the-path-from-sales-development-to-corporate-sales

Additional Perks + Benefits

To read about all of our benefits, take a look at this blog post: https://www.mongodb.com/blog/post/employee-benefits-that-make-a-differe…

We offer: Family support programs, fertility and adoption assistance, flexible PTO, employee affinity groups, mental health benefits, wellness and event programs, global mobility options, and more!

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