Director, Infrastructure Operations Management

| Austin
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Join a purpose-driven, fast-growing enterprise software company that is working to transform 9-1-1.

 

The power to do remarkable things when it matters most is the heart of 9-1-1 and public safety. At RapidDeploy, we believe that regardless of size, geography or budget, everyone in public safety should have access to the data they need when it matters most to save more lives. That’s why, since 2016, our mission has been to reduce emergency response times and improve public safety. We are the industry’s only truly open and integrated emergency response platform with a portfolio of web-based cloud solutions that includes analytics, mapping, dispatch and first responder applications.

 

Over the past year, we have signed four state contracts and our software has been deployed in more than 400 9-1-1 centers across the U.S. We have increased our annual recurring revenue by more than 20X. We’re hiring passionate team members to help propel us into the next stage of growth.

 

 


RapidDeploy is focused on cloud first solutions and our Director of Infrastructure Operations needs to be more than just an expert at managing technology. You must be aware of the strategic direction of the organization as well as innovative technologies on the horizon. You must be able to use this knowledge to select the right technology that enables the organization to move forward by working closely with the Engineering and Security & Trust departments. You are conscious of the cost of the Infrastructure and continuously show improvements that drives down infrastructure outlay. Furthermore, you must be able to lay out a strategy that the CTO, CISO, CFO & VP Engineering will understand and support, showing that you understand how technology relates to the goals of the department and the larger organization.


Your Mandate will be to lead a team of ~10 engineers to create the outcome of a resilient, trustworthy, and performant cloud infrastructure estate. Work closely with Product, Engineering and Security & Trust to deliver safe and secure infrastructure that meets the objectives of an industry leading Cloud-Aided-Dispatch business, that focuses on delivering business value and trust to our customers.

What You'll Be Doing at RapidDeploy

  • Infrastructure Management: Demonstrated success in building and managing infrastructure in Azure and deploying through CI/CD pipelines, utilizing technologies such as Terraform, YAML, Ansible, Docker, and Kubernetes. Proven administration of high availability heterogenous environments including Windows and Linux virtual machines, Kubernetes, and cloud networking. Consistent application of best practices such as CIS Benchmarks across all infrastructure environments.
  • Configuration Management: Lead formal assessments of controls against best practices to identify gaps, generate reports on assessment findings, and manage the development and implementation of required corrective action plans. Leverage automatization using Ansible to ensure the effective, auditable, and consistent delivery of configurations to Azure environments.
  • Network Management: Lead formal assessments of current network architecture, identify gaps with best practices for high availability and mission-critical environments, generate reports on assessment findings, and manage corrective action until completion.
  • Monitoring & Alerting: Ensure a strong monitoring system is in place, produce standard reports on the status of the infrastructure and regularly communicate what the team is doing and how their work relates to the success of the organization.
  • Standards & Procedures: Build and maintain repeatable governance and processes to ensure the success across a distributed team. These procedures must be effective, built through collaboration with other teams, be well-documented, and be embedded into the culture of the team and its operations.
  • IT Support: Develop and manage a small and proactive internal IT support function to support RapidDeploy staff with the purpose of enabling productivity, delivering systems that support data-driven decision-making, and providing capabilities that embrace automation.

Skills/Experience

  • 5+ years of hands-on experience managing cloud infrastructure in enterprise and mission-critical cloud deployments.
  • 3+ years of experience building and managing infrastructure to meet NIST SP 800-53 compliance standards.
  • 3+ years delivering outcomes across all relevant domains using Infrastructure as Code.
  • 3+ years of experience in cloud cost management and optimization.
  • 3+ years of experience delivering resilient infrastructure to meet high availability requirements.
  • Extensive enterprise experience in Azure infrastructure and network operations
  • Ability to upskill a team on the use of Infrastructure as Code with Terraform and configuration management with Ansible.
  • Responsible for maintaining 24/7 service, a low MTTR in case of service interruption, and the management of operations meeting 99.99% infrastructure uptime.
  • ·Responsible to manage a pool of resources across distinct locations and time zones.
  • Translate strategy into detailed requirements, user stories, and prototypes.
  • Experience hiring, mentoring, and developing top engineering talent.
  • Experience initiating cross-functional collaboration between multiple functions (technical and non-technical).
  • Strong management and project management skills for planning and executing complex projects.

Required Behavioral Competencies

  • A passion for delivering outcomes, extreme ownership, and leading teams to success.
  • A proactive and data-driven mindset to identify and address problems early.
  • Excellent communications skills and the ability to work with executive leadership.

What This Role Is Not

· This is not a role for a legacy environment infrastructure leader.

· This is not a role for anything other than a senior infrastructure engineer with a record of accomplishment managing teams to deliver outcomes.


About RapidDeploy Inc.

- Strong revenue growth (20x+ in last 12 months) & huge recent customer wins (e.g., State of California)

- Fast-growing, passionate, mission-driven team – we care about saving lives through technology!

- Offices in Austin, TX and Cape Town, South Africa 

- Medical, dental, and vision insurance options, with benefits that kick in on your first day! Benefits are highly subsidized by RapidDeploy Inc. 

- In addition to 8 observed holidays, RapidDeploy employees receive 20 days of PTO and unlimited sick leave.

- RapidDeploy is a well-funded, venture backed growth company 

 

RapidDeploy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status


RapidDeploy, Inc. and its affiliates understand that your privacy is important to you. When you apply for a position with RapidDeploy, we collect and process personal data for recruitment and other related Human Resources purposes. Review our HR Privacy Policy to learn how we collect, use, and protect your personal data in connection with our recruiting and HR efforts


 

Notice: RapidDeploy’s hiring policy prohibits hiring from existing or prospective customers.

 

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Technology we use

  • Engineering
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • Microsoft SQL ServerDatabases

Location

RapidDeploy has a HQ located downtown on 7th and Brazos. We are neighbors with Austin's most infamous attractions. We also offer full-remote and hybrid work opportunities. We offer paid parking for those who come into the office.

An Insider's view of RapidDeploy

How does your team reward individual success?

Whether it's being awarded Employee of the Month, receiving praise in informal channels like Microsoft Teams, or promoting from within, RapidDeploy continually recognizes the success and accomplishments of individuals. RapidDeploy also provides tuition and continuing education reimbursement, so that I can continue to grow as a professional.

Taylor

Senior Brand and Events Manager

What projects are you most excited about?

In 2022, the product team is most excited about implementing significant enhancements to our customer engagement to ensure that we’re providing call-takers & dispatchers with products that improve their overall workflow, reduce stress by having to jump from screen to screen or product to product and that will improve field response times and safety

Karen

VP of Product

What makes someone successful on your team?

To be a successful Customer Success Manager at RapidDeploy, you must learn what success looks like for the customer and how to proactively measure it. You must transition from a reactive customer relationship to a proactive relationship. CSMs learn to use processes and tools to predict problems before they happen and address them.

Mel

VP, Customer Success

What is your vision for the company?

We are building an ecosystem to enable every part of the public safety workflow, from 9-1-1 to disaster response, to improve situational awareness of first responders and reduce response time. We believe that every public safety agency, regardless of size, geography or budget, should have access to cutting edge, life-saving technology.

Steve

Co-Founder & CEO

What does career growth look like on your team?

We are an environment supportive of our employees' growth. Our 2022 plan consists of individual and group developmental and growth plans/opportunities for all employees. I am excited about working with the team related to career planning/pathing for individual contributors and leaders. Since being employed, we have seen actionable results.

Eileen O'Brien

VP, People Ops

What are RapidDeploy Perks + Benefits

Culture
Volunteer in local community
Given that we have many remote employees, many RD employees participate locally in their respective hometowns with local charities.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Our Health & Wellness committee will be working to bring wellness programs to our employees. We have access to Headspace, Employee Assistance programs, and other benefits supportive of wellness
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
RapidDeploy covers the cost of parking for all employees, as well as offers Transportation Spending Accounts.
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Home-office stipend for remote employees
Employees can submit for expense reimbursement related to supplies. We have also provided a stipend for employees for chairs and sit/stand desks
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We are launching a peer mentorship program in 2022 along with a buddy program for new hires.
Continuing education stipend
We have a provision for continuing education under our tuition reimbursement program for reimbursement of CEUs.
Continuing education available during work hours
We encourage our employees to grow and develop through learning. We encourage employees to work with their leaders on how this best fits their professional and personal work life.
Online course subscriptions available
Customized development tracks
Paid industry certifications
Paid industry certifications are a part of our continuing education program under Tuition Reimbursement.

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