Our Markets Team is responsible for developing and managing the long-term strategy, relationships, and contracts with our Care Partners and top network providers, as well as assisting in making our insurance product offerings in local markets successful. The Market Success team, led by the VP, Market Strategy & Operations, supports the implementation of our health plans and partnerships in each market, reports and tracks performance of these plans, and develops the infrastructure to enable strategic alignment between Bright Health and our Care Partners and aligned providers.

The Director, Market Success is a critical member of the Market Success team, supporting the management and success of Bright Health’s markets across the country through the development of scaled reporting, processes, and tools. This role develops, implements, and manages scalable solutions in service to Market Management leaders within exist markets. The Market Success team supports problem solving and solutioning across local markets to ensure shared learnings across all our markets, collaborating closely with other Bright Health teams to ensure efficient and effective issue resolution. This role is accountable for supporting national market success and the company’s performance by developing and maintaining our strategy and best practices for launching and advancing Bright’s relationship with our Care Partners, network partners, and providers under value-based contracts.

Successful candidates will have a proven track record of succeeding in fast-paced and complex client-service settings. You anticipate what might go wrong and proactively optimize solutions to consider needs of multiple stakeholders. You consistently listen before acting; lead with accountability; and engage with an attention to detail. Your colleagues and clients recognize you for leading with empathy, collaborating with influence, and coaching engaged teams to achieve measurable results.

YOUR RESPONSIBILITIES

• Build and grow the Market Success team, including internal and client-facing leads
• Influence and inform decisions on recruiting, resource allocations, staffing assignments, and budget needs
• Manage a high-performing team, that includes direct and matrixed staff, by providing clear direction, regular guidance, and impactful coaching
• Set goals for Market Success team that align with department and Bright Health annual goals
• Collaborate with the people managers of matrixed teams on individual performance by providing constructive feedback and identifying growth opportunities
• Inspire and motivate by embodying Bright’s mission and values
• Own development of Bright’s suite of ongoing operations governance and tools, including methodologies and resources, governance for driving market performance and coordinating cross-team priorities and issues, and others as appropriate
• Build out playbooks to support the Market Leadership team’s in-market activities, as well as their collaboration with other areas across Bright Health to support local market objectives
• Support development of and execution of the market reporting process, working collaboratively with teams across the company, to ensure we have actionable market reporting to support business decision and overall performance
• Manage extension of new products into existing markets, including further refinement of our timelines, processes, and accountabilities as our organization scales
• Support the success of our Care Partner, network providers, and aligned practice relationships, including development of internal and external reporting, as well as advancement of our strategic reviews and quarterly meetings.
• Evaluate and advance campaigns with market leadership to bolster and sustain market performance against Bright benchmarks for care partner success and growth
• Support in-market teams to help identify cross market issues, escalate to the appropriate individuals, and develop scalable solutions in collaboration with our functional areas.
• Partner with other functional leaders to drive process improvement across new market preparedness, implementation, and post-launch, including but not limited to contracting, credentialing, provider data management, provider engagement, marketing, sales/distribution, clinical performance, IT/data integration, health plan operations, reporting, finance, and talent

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

• Bachelor’s degree in healthcare administration, business or a related field is required
• Eight (8) or more years of experience in Healthcare, leading healthcare operations in health plan, provider, MSO or technology settings is required
• Five (5) or more years direct supervisory experience
• Five (5) or more years of program/project management experience
• Large project and program management and process improvement experience is preferred
• Familiarity with Commercial and Medicare products is preferred

PROFESSIONAL COMPETENCIES

• Excellent multitasking and prioritization skills with a proven ability to manage multiple people and projects in parallel
• Strong organizational design capabilities with the ability to creatively and strategically structure complex problems
• Ability to effectively engage providers, ranging from single physician practices to regional integrated delivery systems
• Strong teaching and mentorship capabilities to support team members’ personal and professional development
• Bias toward action; sense of urgency, self-initiative, and ownership of work
• Superb written and verbal communication skills with an ability to effectively collaborate with internal and external executive leadership

ABOUT US

At Bright Health, we brought together the brightest minds from the health care industry and consumer technology and together we created Bright Health: a new, brighter approach to healthcare, built for individuals. Our plans are easy to manage, personalized and more affordable, giving people the quality care they deserve. Through our exclusive care partnerships with leading health systems in local communities we are reshaping how people and physicians achieve better health together.

We’re Making Healthcare Right. Together. 

We've won some fun awards like: Great Places to Work, Modern Healthcare, Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our growing team!

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

BRIGHT ON!