Director of Medical Operations

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Who You Are:  

Working for Restore is a unique opportunity, which is why we’re always on the lookout for individuals who stand out from the crowd. Here are some important qualities each team member needs in order to thrive at Restore.

  • Passion matters - It’s our mission to help people feel better, overcome obstacles, and do more of the things they love. Do you share this passion? 
  • Forward-thinking - Our health and wellness services employ a “think outside the box” approach. You’ll get to learn the tech behind what we do as well as the health benefits and potential risks involved. Ready for the challenge?
  • The customer is always comfortable - Each Restore client is part of our wellness community. We need customer service gurus who are inviting, motivated, and eager to educate. Is this you? 
  • Empathy goes a long way - Many of our customers suffer from chronic illnesses, pain, and other debilitating conditions. Lending an empathetic ear and being understanding of their needs is something our team embraces. Wanna make a difference? 
  • A good work/fun balance - Restore is technically a retail environment, but we don’t have a retail vibe. We want our clients to have fun during their visit, which means our team members should have fun too. Sound good?

If you answered yes to these questions, Restore wants to meet you! We are seeking a Director of Medical Operations to join our operations team. We have a robust medical infrastructure; this person would oversee activities that lie outside the scope of delivering health services, focusing on the systems & processes that make our medical system run more efficiently.


KEY ROLES

  • Create, implement & oversee the platforms for end-to-end delivery of medical services; ensuring systems & services are effective & scalable
  • Provide planning, direction & leadership for operation & continuous refinement of complex Telemedicine / Telehealth services
  • Works closely with the COO & clinical experts to foster the support & creation of new Telehealth programs & products
  • Manage the integration & interaction of EHR system, Telemedicine platform & other medical-centric software platforms
  • Project manage the development of medical audit system from an operational lens
  • Collaborate closely with Restore Medical team to ensure medical compliance & context

QUALITIES

  • Bachelor’s degree
  • Must demonstrate an interest in a related field (healthcare, wellness, administration, project management, etc)
  • Telehealth / Telemedicine experience is not required, but definitely a plus
  • Strong project management experience
  • Strong leadership skills & self-driven nature
  • Multi-tasking, time-management & organization skills
  • Working in startup experience is a plus
  • Ability to exhibit dependability, autonomy to make good decisions
  • Willingness to learn

Compensation / Benefits:

  • Competitive salary
  • Insurance Benefits
  • 401k with up to 4% match
  • Flexible Fitness Reimbursement
  • Employee Assistant Program
  • Flexible work schedule
  • Access to complementary services
  • Vacation days
  • Access to complimentary and discounted in-store services 


Who We Are: 
Restore Hyper Wellness + Cryotherapy is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore as the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America.

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Location

Restore Hyper Wellness' headquarters is located in Penn Field in South Austin off of Congress + Ben White.

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