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Director of Mortgage Operations

| Austin
The Company
Perch is transforming the way people buy and sell their homes. Simplifying it all, to the way it should have always been; fair and true to market, straightforward, easy. Every year in the U.S., $1.5 trillion of single family residences transact, generating over $120 billion of fees in a process that has changed little in decades. For the average American, the home purchase and sale process takes months, creates anxiety and is filled with uncertainty and hassle. Perch offers a modern alternative, making one of life's biggest decisions -- the sale and purchase of a home –so stress free, fair and simple that people cannot imagine any other way.

Perch is headquartered in New York City and has 85 employees in New York and Texas. We have raised $250 million in financing from top tier investors including: Firstmark, Accomplice and Juxtapose. 

The Vision
Perch has developed a home buying and selling experience that brings control and convenience to customers. By harnessing the power of data science, technology, and human-centered design, we’ve developed a seller experience that delivers a market price offer for your home in 24 hours with the ability to close at a time of your choosing. No home showings, no repairs to do, no contingent offers, and no fear of the offer falling through before closing. It’s the way a home sale always should have worked. For home buyers, we’re pioneering a new way of shopping by removing financing contingencies and simplifying the whole experience from home discovery through mortgage approval to close. 

The Role
The Director of Mortgage Operations will help lead the design and implementation of Perch Mortgage. Located in Austin, TX and reporting to the Head of Business Development, Brett Robbins, you’ll be responsible for managing mortgage compliance and processes while delivering a best-in-class customer experience. The ideal candidate possess deep knowledge and experience in residential mortgage lending. This person should be both creative and entrepreneurial as well as passionate about building a modern mortgage brokerage from the ground up. As the Director of Mortgage Operations, you’ll help Perch grow revenues while reducing stress and uncertainty for millions of borrowers who move each year. 

This is an exciting opportunity to join an early stage venture-backed company in an instrumental role. Our goal is to innovate on how mortgages are delivered while maintaining a culture of strong risk management and compliance leadership. 

Key responsibilities
  • Manage mortgage operations and employees; recruit and train Loan Officers and other support staff, maintain necessary (and recommended) licensing, and serve as a team leader and loan expert
  • Design and manage all systems and procedures to originate, process and close residential mortgage loans in an independent brokerage environment
  • Develop sales and operations strategy to maximize loan volume and employee productivity 
  • Partner closely with Title, Real Estate and Contract Operations to successfully manage the customer experience across all stages of the buying funnel
  • Maintain a current comprehensive knowledge of all mortgage processes and procedures as directed by state and national organizations (e.g., Fannie Mae, Freddie Mac, FHA, and VA) and related federal laws and regulations, especially those originating from the CFPB; ensure business practices reflect strict compliance with applicable regulatory guidelines 
  • Assist in external and internal audits as required
  • Be a champion for Perch throughout the mortgage and lending industry; build and maintain relationships with key external partners, including regulatory agencies

Qualifications and experience
  • 8+ years of mortgage lending experience with deep exposure or experience in financial underwriting and credit analysis
  • 4+ years managing mortgage origination teams 
  • Hold a valid Texas Residential Mortgage Loan Originator license
  • Experience transacting with federal and state regulators
  • Advanced knowledge of regulatory compliance requirements, underwriting, and residential mortgage origination; proven ability to interpret and communicate regulatory guidance
  • Superior analytical skills and attention to detail; data-driven mentality
  • Strict integrity 
  • Natural leadership and team building qualities; strong interpersonal skills
  • Excellent written and verbal communication skills; ability to communicate effectively with all levels of company leadership
  • An entrepreneurial mindset: drive to deliver results coupled with a willingness to roll up your sleeves
  • Exceptional organizational skills with ability to prioritize work based on business and operational needs
  • Bachelor’s degree required, preferably in business, finance or related field

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages


316 West 12th Street, Austin, TX 78701

An Insider's view of Perch

How does your team reward individual success?

At Perch, we are really big on celebrating both team wins and individual successes. We highlight people who go above and beyond to embody our Perch Values. This is done through monthly nominations that are shared at our Town Halls.

Rich Danner

Customer Experience Manager

How do you collaborate with other teams in the company?

Perch is a hyper-connected company and cross-departmental collaboration is key to our success and culture. On any given day, I am working with investments, contracts, field ops and title to drive conversion. Since we have an office in NY and Austin, teams connect through break outs, zoom meetings, our internal platform and, most notably, Slack.

Samantha Hurley

Customer Experience Manager

What makes someone successful on your team?

By blending our personalities, knowledge, experience and skills to create a cohesive team of contributors, all team members feel valued. Successful team members show grit and drive and stay engaged and excited as we grow. While everybody is great at their individual role that value and connection is ultimately what creates a successful team member.

Kathryn McCurley

Listing Manager

How do you empower your team to be more creative?

As an early-stage fast growing company, we're faced with daily challenges and tall goals. It's important to hold all team members accountable, provide a balance of autonomy and guidance, and create an environment where it's okay to fail. This supports creativity and encourages your team to be resourceful and solution-oriented.

Thomas Lalonde

Head of Sales

How do your team's ideas influence the company's direction?

Our team's ideas and actions directly influence the company's acquisition of real estate and our profitability attainment.  Being a part of the company's direction in changing the way people buy and sell real estate, with the full support of our seasoned senior leaders and cross-functional teams, is what makes this job a dream.  

Dillian Pesquera

Acquisition Manager

What are Perch Perks + Benefits

Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Open office floor plan
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Happy Hours
Happy hours are hosted once per month.
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