Director of NOC at FloSports

| Austin
!Sorry, this job was removed at 1:40 p.m. (CST) on Friday, January 31, 2020

FloSports is seeking a Director of NOC to lead our 24/7 technical network operations team. Our NOC team is critical in providing an exceptional customer experience as they are focused on providing the reliable and stable operation of all our live feeds. This position will provide day to day guidance to the NOC team while also working to improve system uptime through process improvements, training, change and incident management, and network automation. Significant commitment during weekends is required (proportional time off during the week will be given to compensate for time spent during weekends). This position is based in Austin, Texas. 

RESPONSIBILITIES: 

  • Develop processes and procedures to create department efficiencies and drive automation in an effort to reduce manual intervention
  • Provide troubleshooting guidance when issues are escalated 
  • Provide crisis team leadership
  • Communicate service interruptions and other major issues to applicable stakeholders, which may include the executive team and our partners 
  • Cope in a technically complex and fast-changing environment and possess the ability to respond calmly and rationally in a deadline-driven situation.
  • Oversee and report on day-to-day 24/7 NOC operations, alerts, escalations, ticketing, and communications, managing to performance KPIs and service levels
  • Manage and lead a 24x7 NOC operations team to include scheduling, hiring, coaching, counseling, performance management and creating development plans
  • Assign and manage the workload of shift personnel, as well as escalate resource constraints to management
  • Work closely with customer service, business transformation, planning, and production to provide the highest quality and most reliable service possible, to our subscribers.
  • Demonstrate technical proficiency in TCP/IP networking, Mac OS X, RTMP, HLS, Linux server configuration, and other technologies as required

REQUIRED SKILLS AND ABILITIES:

  • Previous experience managing a 24/7 technical environment responsible for monitoring, preventing and responding to service issues is a must
  • Ability to work a flexible schedule, including nights and weekends
  • Expertise in networking terminology and concepts.  Video and broadcast experience are a huge bonus!
  • Strong customer service skills and superb communication skills
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Solid understanding of NOC operations and industry best practices


WHO WE ARE:


FloSports is an innovative digital sports media company dedicated to unlocking a world of sports coverage that true fans deserve! We are committed to growing the sport through the events, the athletes and the fans by providing each unique community with a platform to connect to the sports they love. We stream more than 10,000 of live events per year, spanning from youth to professional competitions, produce original video programming and studio shows, and provide authentic content and coverage across more than 20 sports like wrestling, grappling, cheer, gymnastics, rugby, track & field, cycling, marching, bowling and so much more!

HOW WE DO IT:

We are the CEOs of our own work and are accountable for the tasks and responsibilities assigned to us. We take pride in creating the content that fans love. We row in the same direction and work together on our common vision. We build and strengthen our relationships through teamwork and respect. We embrace challenges, ask questions and are allowed to fail as long as we learn. We are passionate about building tribes and communities worth belonging to. We are innovative, curious, and have an appetite for making things better. Does this sound like you?  Apply Today!

OUR BENEFITS:

  • Competitive and comprehensive medical, dental and vision plans
  • Peace of mind through company-paid short-term disability, long-term disability and life insurance
  • 401(K) company match
  • Progressive parental leave policies
  • Flexible paid vacation and work environment
  • Hack-a-thons
  • Free laundry service for all positions that require travel
  • Bring your dog to work- everyday!
  • Stocked snack bar, catered lunch and breakfast tacos every week
  • Modern and collaborative office environment
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • Angular6Frameworks
    • MySQLDatabases
    • RedisDatabases

Location

Located in East Austin next to Friends and Allies brewery, East Ciders and the Austin Bouldering Project!

An Insider's view of FloSports

What’s the vibe like in the office?

If I had to describe our office vibe I would definitely say team oriented, upbeat, fast paced, entrepreneurial and rooted in passion. Working with colleagues who were former athletes or who are die hard fans of a particular sport is so much fun. Every employee here approaches their role as a member of a team, with one objective, to win!

Melissa

Executive Administrative Assistant

What are some things you learned at the company?

We needed an Android app and I had the opportunity to become an Android engineer. Not only have I learned a ton but I get to impact the experience of many users with everything I do.

Peter

Sr. Software Engineer

How do you empower your team to be more creative?

Here are three things that work for me! Give notes that point to outcomes, not fixes. Be a problem umbrella, not a problem funnel, to remove distractions from the creative process. Ask the team, "are you excited about this piece yet?" and keep encouraging them to push it further until they are.

Ray

Chief Content Officer

What makes someone successful on your team?

At FloSports, we carefully test and measure changes to our platform. Successful members of our team excel in identifying potentially high impact opportunities, and working closely with their fellow team members to put them to the test. Then, they analyze and learn from the test results, always using data as their guide.

Anne

Sr. Director, Product

What are FloSports Perks + Benefits

FloSports Benefits Overview

Our Benefits:
Competitive and comprehensive medical, dental and vision plans*
Peace of mind through company-paid short-term disability, long-term disability, and life insurance*
Pet Insurance
401(K) company match
Flexible, uncapped paid vacation*
Progressive parental leave policies*
Discounted gym memberships (nation-wide)
Flexibility around where and when you work*
Hack-a-thons, lunch and learns and other special events
Free laundry service for all positions that require travel*
Access to a comprehensive and company-paid employee assistance program for all employees and their families
Bring your dog to work- every day!
Premium branded SWAG
Stocked snack bar
Catered lunch and breakfast tacos every week
Modern and collaborative office environment

*Depends on position

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Flo culture committees: FloFun plans social events and activities FloImpact organizes community outreach FloReward is focused on reward and recognition initiatives FloGrow advocates for learning/
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Customized development tracks
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