Director, Operations

| Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Back to Career Site


Our Mission is to Make Healthcare Right. Together. Built upon the belief that by connecting and aligning the best local resources in healthcare delivery with the financing of care, we can deliver a superior consumer experience, lower costs, and optimized clinical outcomes.

What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative.

If you share our passion for changing healthcare so all people can live healthy, brighter lives – apply to join our team.


Director, Operations is responsible for people, process and technology in the NeueHealth operations. In this role you will be responsible for organizing and advancing NeueHealth operations infrastructure as it relates to system functionality, configuration and the oversite and accountability of both onshore and offshore teams. You will be accountable for driving the company’s performance and strategy by ensuring timely, efficient, and accurate performance monitoring and oversight of the operations.

ROLE RESPONSIBILITIES
The Director, Operations job description is intended to point out major responsibilities within the role, but it is not limited to these items.

  • Ensures adherence to NeueHealth overall strategy through design and implementation of operational processes and workflows.
  • Maintains compliance to all regulatory, state and federal laws, and plan guidelines throughout the operations. Includes maintenance of policies & procedures and job aids.
  • Handles transparent daily performance monitoring for all operational functions through dashboard oversight, inventory management and provider or member issues resolution. Includes root cause analysis for repeated issues.
  • Manage the operations team, both onshore and offshore FTE’s. Maintain clear roles and responsibilities, accountability, and structure. Includes productivity and accuracy monitoring and efficiency improvement.
  • Manage the configuration and customization of technology to meet business requirements. Proactively monitoring growth in the organization and set up mechanisms to allow scale in the operations.
  • Represents NeueHealth as the subject matter expert in all external facing joint operations meetings with clients, health plans or providers.
  • Provide trend analysis to internal or external stakeholders, as necessary, to escalate issues to appropriate organizational decision makers.
  • Responsible for internal and regulatory reporting, on a scheduled or ad-hoc basis, to stakeholders as requested.
  • Other duties and responsibilities as assigned. 

SUPERVISORY RESPONSIBILITIES

  • This position has supervisory responsibilities for members of the operations team.

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

  • Bachelor’s degree required; Master’s degree preferred
  • You should have 7+ years of operations management or claims operations experience, preferably in a managed care setting.
  • Previous management experience.
  • Results oriented with the ability to prioritize and manage multiple projects simultaneously and lead a team to consistently meet deadlines, compliance and client expectations.

PROFESSIONAL COMPETENCIES

  • Ability to work independently as well as collaborate in groups
  • Strong skills in listening, verbal, and written communications
  • Ability to think innovatively and creatively solve problems, strong analytical skills
  • Excellent customer service skills with internal and external stakeholders

WORK ENVIRONMENT
The majority of work responsibilities are performed in an open office setting, carrying out detailed work sitting at a desk/table and working on the computer. Travel may be required.

 
We’re Making Healthcare Right. Together.
We are realizing a completely different healthcare experience where payors, providers, doctors, and patients can all feel connected, aligned and unified on the same team. By eradicating the frictions of competing needs, we are making it possible to give everyone more of what they want and deserve. We do this by:
 
Focusing on Consumers
We understand patient pain points, eliminating complexity while increasing transparency, for greater access and easier navigation.
 
Building on Alignment
We integrate and align individual incentives at all levels, from financing to optimization to delivery of care.
 
Powered by Technology
We employ our purpose built, integrated data platform to connect clinical, financial, and social data, to deliver exceptional outcomes.
 
          
 
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • PowerShellLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • FlutterLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • InVisionDesign
    • SketchDesign
    • Lucid ChartDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • Microsoft DynamicsCRM

Location

We are downtown at 515 Congress Avenue, right in the heart of downtown! Tons of restaurants and close to public transportation.
Making Healthcare Better For All At Bright Health
Watch

An Insider's view of Bright Health

What’s the vibe like in the office?

The office has a relaxed and laid back vibe but people are very serious about their work - perfect!

Anthony

Data Engineer

What does your typical day look like?

My day is so varied, given how quickly we're growing, which is fulfilling for me. I have a good balance of strategic and tactical work in my day as well as time to focus and time to collaborate.

Jen

VP, Digital

What makes someone successful on your team?

A hard-working team player who thinks first and codes next is likely to learn a lot and quickly become a valuable member of the team. Lots of experience with some of our tooling is always nice, but if someone can't knowledge-share well or responds poorly to code reviews and other requests for collaboration, it'll be a tough fit.

Brian

Software Engineer 3

How do your team's ideas influence the company's direction?

We hire smart individuals who thrive on accomplishment and purpose. Our teams are exposed to the bigger picture through constant communication and dialogues – that encourages them to come up with innovative solutions to problems. We've made significant adjustments on our direction in technology and process that were initiated by the team.

Abdullah

VP, Engineering

What are Bright Health Perks + Benefits

Bright Health Benefits Overview

We have 3 different health insurance plans, all through Cigna (HDP, Premium HDP and PPO). We cover the majority of the cost for the employee and some cost for family. We have two dental plans and a vision plan as well. We have a Lifestyle Spending Account and options for HSA/FSA. We put 3% of your total earnings into your 401K plan and you are immediately vested. We have all the latest technology (Mac or Surface laptops – your choice) to use including standing desks. Fully stocked fridge with snacks and drinks.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Bright Health employees can contribute up to $3500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Bright Health is proud to offer a wellness stipend of $200/month to all employees!
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We will put 3% of your total earnings into your 401K plan, even if you don't put anything in. It's a safe harbor contribution.
401(K) Matching
Bright Health provides employees with a 401(k) plan managed by Vanguard. We provide a ‘safe harbor’ non-elective contribution equal to 3% of your compensation, regardless of participation in the p
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Bright Health provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Bright Health sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion.
Relocation Assistance
Fitness Subsidies
Bright Health employees are eligible for discounts on several gym memberships.
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Bright's primary goal is to offer employee benefits and perks that are as flexible as possible to meet each employee's unique needs!

More Jobs at Bright Health73 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Developer
new
Remote
Project Mgmt
new
Remote
Data + Analytics
new
Austin
Operations
new
Remote
Product
new
Remote
Developer
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Operations
new
Remote
Operations
new
Remote
Operations
new
Austin
Project Mgmt
new
Austin
Data + Analytics
new
Austin
Operations
new
Remote
Marketing
new
Remote
Marketing
new
Remote
Developer
new
Remote
Product
new
Remote
Data + Analytics
new
Remote
Operations
new
Remote
Operations
new
Remote
Developer
new
Remote
Data + Analytics
new
Remote
Developer
new
Austin
Operations
new
Remote
Design + UX
new
Austin
Data + Analytics
new
Remote
Developer
new
Austin
Project Mgmt
new
Austin
Operations
new
Remote
Operations
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
Developer
new
Austin
Data + Analytics
new
Remote
Project Mgmt
new
Remote
Data + Analytics
new
Remote
Operations
new
Remote
Operations
new
Remote
Operations
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Austin
Data + Analytics
new
Austin
Operations
new
Remote
Developer
new
Austin
Operations
new
Remote
Data + Analytics
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Bright Health's full profileSee more Bright Health jobs