The Director of Registry Programs will lead strategy and business development for our Patient Registry business line. We are seeking an inspirational leader, well versed in the administrative and data needs of this market. You will play a key role in client and prospect relationships and represent ESO before national stakeholder groups. This is a great opportunity to influence an industry, evolve the body of knowledge, and improve outcomes. Ideally, the position will be based out of our Austin, Texas or Forest Hill, Maryland office. We are also open to the position being remote depending on the working location. 

How You’ll Support our Mission

You will serve as an internal and external subject matter expert, influencing decisions regarding product direction, data collection, performance improvement and customer success. Your role will also be influential in other applications across the ESO suite of products.

You will provide strategy for our Patient Registry unit, resourcing the sales, product, engineering and research teams. Externally you will connect with regional, state and federal leaders, represent ESO at national conferences and other events, and liaison with bodies such as American College of Surgeons, American Burn Association, American Trauma Society, American Heart Association and other organizations.

You will report to the Chief Product Officer, working across the Hospital and State/Federal service lines. You will work closely with the Director of Professional Services and the Director of Development for Patient Registry.

What You’ll be Doing

· Driving strategic direction for the Patient Registry suite

· Interacting with industry and hospital system stakeholder groups

· Represent ESO in in national/state compliance activities

· Provide clinical and registry subject matter expertise

· Coordinate with Sales to cultivate a pipeline of prospects among the States, regions and hospital that oversee patient registry

· Assisting with RFP responses and supporting the sales team with product demos and subject matter expertise

· Assisting professional services with program management with strategic accounts.

· Oversee operational management of data aggregation and reporting projects.

· Participating in data analysis and research projects

· Travel for official representation at customer/prospect sites and national gatherings

Who You Are

· Previous hospital service line program leadership experience (Trauma Preferred)

· Deep understanding of data, analytics, performance improvement

· Fluent in registry and hospital and/or administrative processes

· Proven track record of positive stakeholder relationships

· Previous experience on the industry stage (i.e. conference speaker, publications, podcasts, etc)

· A system thinker, problem solver with a performance improvement focus

· A life-long learner

Benefits & Perks

ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes:

- Competitive health plans (medical, dental, & vision insurance)

- PTO (starting at 20 days) & 12 company holidays

- 401(k) with company match

- Telemedicine service provided by ESO

- Savings accounts (FSA, HSA, DCA)

- Employee Assistance Program (EAP)

- Annual health and wellness and education reimbursements

- Peace of mind benefits such as life insurance, disability insurance, and worksite benefits

- Paid parental leave, new child program, & flexible parental return-to-work options

- Casual office environments and unlimited office snacks and drinks

About ESO

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our six US offices and our Belfast, Northern Ireland office. 

Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. 

All offers are contingent upon a successful background check. 

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.