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Director of Relationship Management

| Austin
A Cloud Guru is a world leading provider of online education. We focus on providing high-quality, affordable and engaging on-demand video courses to hundreds of thousands of technology professionals. We help our students learn new skills, gain valuable industry certifications, and excel in their careers
What we're looking for
The Director of Relationship Management will lead a team of frontline Managers and individual Relationship Managers across their client portfolios to ensure all A Cloud Guru customers achieve success in their partnership with ACG, while having a best-in-class experience.
The Relationship Management team functions as main points of contact for all A Cloud Guru customers to lead them through their full customer lifecycle, including the product delivery, on-boarding, support, and growth phases of their time with A Cloud Guru. The ultimate goal is to ensure a world class client experience, leading to increased retention and growth from all clients.
The Relationship Management team also functions as internal advocates for our clients, providing ongoing feedback to ACG internal teams, helping to drive iterative learnings and improvements across the company.

From the get-go you'll be responsible for the following:

  • Deeply understanding our clients’ businesses, including current and future objectives
  • Building strong external client/customer and internal stakeholder relationships
  • Engaging creatively with clients post-sale, add value throughout the customer lifecycle, and ensure a optimal client experience, leading to retention and growth.
  • Building and executing the RM playbook, including but not limited to QBRs and customer touchpoint cadence
  • Becoming an expert in A Cloud Guru’s offering for businesses of all sizes and adapt recommendations quickly to suit varying client needs
  • Team Management –
  • Recruiting, hiring, developing and inspiring a world class relationship management team
  • Setting goals and KPIs, mapping to global org priorities; track progress, and driving achievement
  • Managing team pipeline to forecast growth, retention, and churn
  • Ensuring systems are adopted and utilized (Salesforce, SalesLoft, Discover.Org and other internal systems)

To be successful you'll need to have the following:

  • 8+ years of customer success, account management and/or sales experience – with a minimum of 4 years managing a team
  • Experience working in a hyper-growth startup environment – SaaS highly preferred
  • A track record of building and leading high performing teams
  • Analytical mindset with ability to help create value-focused stories through customer data.
  • Experience in hiring/talent, building team culture, and managing a team to perform against sales, retention and up-sell targets
  • Bias towards action – you're a strong sales executor
  • Highly flexible and adaptable – you thrive amidst change and growth

Working with us
Our people matter to us. We know everyone has a life, and we encourage you to live it to the fullest. We understand that with a start-up life comes stress, pressure and change and for that reason our employees receive 20 days (4 weeks) of leave each year.
In addition to this we offer health, vision, and dental coverage, 401K and we pay commensurate with experience and potential to make sure you’re looked after.
Our Crew
Our team is spread across the globe, primarily in the US, Australia and the UK. Our B2B sales team hang their hats in Austin, Texas.
While we do have remote workers, this role requires hands-on collaboration so the position requires that you live in or relocate to Austin.
We are a fast-growing team with big ambitions. We need people who can help us build a solid foundation for the future. If you want to make a difference in a fast-growing team, now is the time to join.

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We're located in Austin’s downtown – where we are just a short walk from Austin’s best shops and eateries!

An Insider's view of A Cloud Guru

What’s the vibe like in the office?

The vibe here is a reflection of the people – laid back, casual, and most of all, jovial. No workplace is ever going to be the same as home, but here there is a similar level of comfort. Folks are exceptionally welcoming and willing to help out where they can. Humor is necessary to get through the work day, and we've got that in spades here.


Manager, FP&A

What projects are you most excited about?

Our content team is hard at work to continue providing a differential and expansive training offering to our customers. There is a ton of awesome new stuff in the works for our enterprise offering, Teams, and I can’t wait to continue to help businesses and enterprises in their cloud adoption journey. 2019 is going to be a big year!


Account Executive

How does the company support your career growth?

We provide opportunities for our leaders to attend leading conferences within our industry but also within their professional space. It's important to us that our leaders maintain a pulse of what's developing within their field and are equipped with insights to lead our growing teams. We have a work hard, stay humble motto at ACG.


Director of Customer Experience

What are A Cloud Guru Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
A Cloud Guru's health insurance plan covers 100% of your medical premium!
Life Insurance
Team workouts
Retirement & Stock Options Benefits
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
A Cloud Guru offers 4 weeks of PTO per year!
Paid Holidays
We offer all employees paid time off for all major holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Employees get free private chef catered lunch on Monday, Tuesday, and Thursday
Stocked Kitchen
Some Meals Provided
We cater in team lunches every Monday, Tuesday, and Thursday! We also keep a fully stocked refrigerator
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Continuing Education stipend
We offer $1000 per employee annually for continuing education.
Time allotted for learning
Every Friday for 2 hours, we put down our normal work and spent time learning something new!
Online course subscriptions available
Paid industry certifications
A Cloud Guru will pay for their employee's professional cloud certifications!
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