Director of Sample Operations at QuestionPro

| Austin
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Job Description

QuestionPro, a research and data collection firm, is looking for an experienced Director of Operations to oversee the daily operations of its sampling and data collection division. The ideal candidate will ensure that our business is well-coordinated and productive by managing its procedures and supervising key operational personnel. The area of responsibility for this role is very wide and thus requires thorough knowledge of online panels and data collection practices. The ideal candidate must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success. 

Responsibilities

  • Liaise with superior to make decisions for operational activities and set strategic goals
  • Plan and monitor the day-to-day running of QuestionPro's sampling and data collection services, to ensure a smooth operation
  • Collaborate with the Sales team to identify and resolve issues pertaining to sampling and data collection practices
  • Experience with Vendor and partner management: contract negotiations, coordination of sample plans, campaign planning, setup, and tracking, problem resolution
  • Manage and maintain the health of QuestionPro's proprietary panels
  • Work closely with QuestionPro's clients on project specifications primarily related to sampling and data collection services(programming and tabs)
  • Manage the in-field needs of multiple projects by communicating with project managers, other members of operations, and contracted vendors to ensure deliverables are met
  • Advise on realistic timelines in order to complete projects on time and/or notify appropriate staff with alternate plans when necessary    
  • Perform quality control checks for sample processing, survey programming, and data processing 
  • Supervise staff and provide constructive feedback
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
  • Review financial information and adjust operational budgets to promote profitability
  • Revise and/or formulate policies and promote their implementation
  • Manage relationships/agreements with external partners/vendors
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics
  • Ensure that the company runs with legality and conformity to established regulations

Skills

  • Proven experience as Director of Operations or equivalent position
  • Excellent organizational and leadership abilities
  • Outstanding communication and people skills
  • Knowledge of industry’s legal rules and guidelines
  • In depth knowledge of panel and sampling operations
  • Working knowledge of data analysis and performance/operation metrics
  • Familiarity with MS Office and various business software (e.g. ERP, CRM)
  • BS/BA in business administration or relevant field
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • HubSpotCRM
    • PipedriveCRM
    • SendGridEmail

Location

Our company is easy to access with multiple routes, located near the Arboretum. There are many lunch options nearby and sidewalks for afternoon walks.

An Insider's view of QuestionPro

What's something quirky about your company?

Once a month we do an internal Innovation Hour. All teams, all 5 regions come together for an hour to solve some of our internal roadblocks. Marketing not getting enough case studies, everyone spent an hour and we ended up with 55 different case studies. The product team needs more testers on a new feature, we all dive in for dogfooding and QA.

Crystal Wiese

Director of Marketing

What is your vision for the company?

My goal is to get researchers to truly advance research. We build software that researchers actually want and we do it because it will truly advance the science of research. Not just make us a buck (which it will) - but I can sleep well at night knowing that we are innovating and advancing the science of research for our customers.

Vivek Bhaskaran

Founder

What are QuestionPro Perks + Benefits

Culture
Team owned deliverables
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Stocked Kitchen
Some Meals Provided
Parking
Pet Friendly
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