Q2 is seeking a Director, Technical Delivery to join our Service Delivery team. This experienced leader will be responsible for our Implementation Engineering organization that installs and configures our Q2 Digital Banking Platform for new Financial Institution clients. This position reports to the Vice President of Platform Operations and is accountable for not only ensuring timely delivery for clients but also driving improvement in the implementation process from client to client through automation and process engineering. This role is based out of our headquarters in Austin, TX.

In this job you will....

• Lead a large organization of engineers (50+ people) as a part of our client onboarding process
• Build and maintain strong and successful teams in an organizational culture of high accountability
• Collaborate with other leaders in Platform Ops to deliver customers on time, and at high quality
• Implement performance metrics, and drive continuous improvement of processes and procedures
• Help implement a 24x5 operating model by expanding the current delivery team into India
• Identify opportunities for automation & product maturity to reduce install and configuration time
• Help manage the enterprise client relationship and effectively communicate expectations

Qualifications:

It is required that the Director of Implementation Engineering be extremely strong in communication, both verbal and written. In this role the need to balance between business needs and client needs is critical, so understanding the value of prioritization is essential. The optimal candidate should have a breadth and depth of enterprise software knowledge and the ability to communicate highly technical concepts to varying audiences. The optimal candidate will understand the priorities of the business and will continue to improve on our client experience as we grow and scale our client pipeline.

• 10+ years of related experience, specifically in a client onboarding operation
• Bachelor’s degree required. Advanced degree, or certification, preferred.
• Demonstrated success leading and evolving technical teams of 50+ individuals
• Proven success in client communication and helping to manage client expectations
• Experience working and managing successfully in a global delivery environment
• Detail-oriented, and able to thrive in a high-growth, fast-paced environment
• Data-driven, with an aptitude for continuous improvement
• Strong analytical and problem-solving capabilities

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.