E-commerce Operations Manager, Team Lead
The E-Commerce Operations Manager, Team Lead
STRATEGIC | DATA DRIVEN | CROSS-FUNCTIONAL
You are the go-to for all things related to B2C marketing processes, data, and subscription funnel (free-to-paid) optimization best-practices. You work closely across the E-Commerce, Marketing and Product teams as a strategic and tactical partner to support and drive e-commerce revenue growth by executing campaigns/programs, driving clarity through data analysis and performance in an efficient scalable manner.
Hello, we're A Cloud Guru
Our friends call us ACG.
A Cloud Guru is the largest online cloud skills development platform on the planet. We make engaging online training packed with personality and slick presentation for an experience more like firing up Netflix, less like a stuffy classroom. We are 100% grounded in what's right for the customer and the customer experience. That gives us the confidence to be bolder, more playful, and more genuine than other companies. At ACG you never feel like you have to take a shower at the end of the day to wash the compromises off.
What makes the Marketing team awesome...
We’re always looking for creative ways to go above and beyond ‘good enough.’ It’s all about giving our students a little bit more joy in any way we can. You have the chance to play around with a brand that understands the value of not being stuffy and corporate, even on the business side. Everyone is receptive and encouraging of new ideas. There’s a lot of creativity and bouncing ideas off of each other. We believe everyone brings value. It’s refreshing and energizing to be in a collaborative environment like that.
The people who really shine at ACG are the ones who are able to be their awesome, kind, helpful, vulnerable, unique selves. We celebrate our differences, our quirks, our obsessions, and we're stronger for it. - Doogs, Scale Modeling Guru (and Senior Copywriter)
As an E-Commerce Operations Manager at ACG, you’ll get to:
- Partner across the E-Commerce and Product teams to define, implement, and maintain our e-commerce conversion funnels (free-to-paid, free trial, trial-to-paid).
- Partner with Marketing, Analytics, Product, and Finance to define, build, and maintain marketing’s e-commerce analytics framework.
- Collaborate across E-Commerce and Product to build mechanisms that encourage conversions, upgrades, and expansions via on-boarding, nurturing, and/or scoring.
- Work to identify issues in advance, proactively propose solutions, work cross-functionally on a solution, and project manage to completion.
- Actively add value in creative ideation to make our application of technology a strategic advantage (data collection, progressive profiling, segmentation, targeting, nurture/warming, scoring).
- Build and maintain a repository of documented e-commerce processes and become the subject matter expert.
- Integrate and maintain the integrity of the e-commerce tech stack to ensure seamless, consistent, data flow within and between programs.
- Work cross-functionally with the business applications team to troubleshoot leaky processes and/or integrations to prevent process failure and/or data loss.
- Be a subject-matter expert in e-commerce best practices as it relates to data hygiene, GDPR, CCPA.
We are looking for someone who can:
- Execute large cross-functional projects, specifically with Product & Engineering teams
- Execute and launch marketing campaigns
- Leverage data to make decisions
What you bring to the table
We focus on hiring values aligned people, because we believe the right person can learn all the things to be successful in their role. Self-confidence plays a big part in what you apply for. We encourage all job applicants to apply even if they are nervous to do so. College degrees aren't required for any roles, and career gaps or switches are totally welcome.
- Experience with Marketo, HubSpot or other marketing automation tool
- Experience with project management tools, like Asana, Jira or Trello
- Experience with Looker, Tableau or similar visualization tool
- Strong ability to prioritize and align with priorities of the business and team
- Experience with mentorship/leadership
- Demonstrated ability to manage stakeholders
We want the people who care about doing a good job. The ones who have the humility and hunger to learn. - Sam Kroonenburg, Co-Founder and CEO
More than a job
Where you work isn’t just a career decision -- it’s a life decision. Everyone has family, friends and interests outside of their careers, so we offer perks and benefits to make work, work better for you.
- 4 weeks PTO, plus 10 sick days, and holidays. Because even when your office is your living room, we all need time to unplug.
- Remotely awesome. Get $500 to level up your home office, monthly snack boxes, free Headspace access, weekly lunch funds, and $50 monthly for internet.
- Human connection. Get to know the Gurus with good times and get-togethers inspired by our values, virtual happy hours, lunchtime trivia, or a socially distanced drive-in movie.
- Gender-neutral paid parental leave. Expanding your family? We offer 12 weeks of gender-neutral paid parental leave, and reimburse up to $10,000 for eligible adoption expenses.
- $1,000 continuing education budget. All Gurus get $250 a quarter to spend on personal development, and 2 hours each week reserved for learning something new.
What’s the interview process like at ACG?
Applying for a job can feel intimidating and like a full-time job of its own. You shouldn’t have to burn through a week of sick time or all your best out-of-office excuses just to put feelers out for a new career opportunity. We want to be as transparent about the process as possible to help ease your mind. It’s our goal to provide you a fair, efficient interviewing experience that respects you and your time — and to do it all with a sidecar of delight.
Once you submit an application, we’ll review it. If you’re a good fit, you’ll have an initial chat with a recruiter over the phone. A phone interview with a manager typically follows. Depending on your role, you might then be asked to do a little homework (but nothing too time consuming). Then we’ll schedule a Zoom call to meet other members of the team, answer any questions you have, and give you a feel for what it’s really like to work at ACG. If you're on the fence, just give it a try.
Keep being awesome, Cloud Gurus.