About Blackbaud:

Leading uniquely at the intersection point of technology and social good, Blackbaud provides software, services, expertise, and data intelligence that empowers and connects people to advance the social good movement. We serve the entire social good community, which includes nonprofits, foundation, corporations, education institutions, and the individual change agents who support them. We work with over 40,000 organizations, helping them realize their goals, fund their missions, manage their operations, and develop long-lasting supporter relationships.  Our customers are passionate about making the world a better place, and we’re inspired by the opportunity to help them.

The Education Services Coordinator is an important role within Blackbaud University. This team member will partner with sales teams to position and recommend appropriate training solutions to customers, based on needs identified.  Our ideal candidate is creative, energetic, and passionate about both supporting our sales teams and helping our nonprofit customers further their missions.

Responsibilities:

• Partner with Sales teams on qualified sales opportunities throughout the sales process
• Participate in needs analysis and qualification calls with customers as the subject matter expert for Educational Services
• Articulate and demonstrate knowledge of training curriculum available across Blackbaud University product portfolio
• Based on needs identified, make specific recommendations as to the appropriate training solution for the customer and create training agenda, when appropriate
• Act as point person and project manager for private training projects, owning and delivering all milestone tasks
• Schedule appropriate resources for each project
• Manage timeline and expectations of customer between purchase of private training and delivery date
• In cooperation with management, provide coaching and reinforcement of product knowledge, new offers and sales process to junior sales associates
• Actively manage personal backlog of private training projects until customer takes delivery
• Actively manage and report on personal activity volume and success rates
• Collaborate with team members to identify process innovations leading to increased efficiency of entire team

Desired Skills and Experience:

• BA/BS degree from an accredited four-year college or university
• 2-4 years in marketing, sales cultivation, technical support, or resource management role
• Proficiency in Microsoft Office products (Outlook, Word, Excel, PowerPoint) required
• Excellent written, verbal and presentation skills
• Prior knowledge or experience working with or marketing/selling Blackbaud products strongly preferred
• Project management skills – proven ability to prioritize and manage multiple projects simultaneously
• Strong interpersonal skills; ability to influence others without formal authority
• Strong problem-solving skills and ability to think creatively
• Bonus skills: Salesforce

Why you’ll want to come work here: 

• Competitive salary (commission/bonus based on type of role), 4 weeks paid time off, great benefits (medical, dental, vision, FSA), 401K match
• Gift matching, volunteer for vacation program, and endless community involvement opportunities
• Named to Forbes’ Fast Tech 25 and Fortune’s Change the World List; we are growing and offer incredible opportunity for advancement
• Tremendous company culture and office perks as well as a new cutting-edge new headquarters completed in 2018

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Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.