Email Retention Specialist

| Austin
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Description

Email Retention Specialist

Customer care is our passion here at LegalZoom. Our goal is to delight our customers, resolve questions, and always provide best-in-class customer care so each and every customer leaves with the same feeling about LegalZoom that we share as a company – it’s a great place. As an Email Specialist, you truly help lead this important task and build buzz about LegalZoom through positive customer interactions.

Our ideal candidate has a proven track record of being dependable, self-sufficient, and detail-oriented within a high-pressure, fast-paced environment. This is a great opportunity for those dynamic talents who can multi-task and can appreciate a fast paced environment.

What you’ll do:

  • Respond to customer inquiries, retention and subscriptions via email.
  • Meet monthly email and revenue quota.
  • Research and resolve questions.
  • Assist the department with all customer related initiatives.
  • Improve the quality of the customer interaction on a daily basis.
  • Help achieve companywide objectives while ensuring complete customer satisfaction in a “one contact” environment.
  • Manage time and company resources appropriately.
  • Performs other duties as assigned by Supervisor.
  • Chance to up sale.
  • Potential to chat with customers.
     

Qualifications:

  • Ability to multi-task.
  • High proficiency with MS Office.
  • Extreme attention to detail.
  • Excellent oral and written communication.
  •        Ability to stay focused amid constant interruptions.

LegalZoom is an Equal Opportunity Employer, dedicated to diversity.

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Location

9900 Spectrum Dr, Austin, TX 78717

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