Cision is a leading global provider of software and services to communications and marketing professionals. Our flagship product, the Cision Communications Cloud, is an industry-leading comms platform that delivers best-in-class earned media monitoring and analytics, a comprehensive media and influencer contact database, newswire distribution, business results attribution capabilities, and much more.

Cision employs the brightest, most passionate folks in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.

This role is also open in Beltsville, Maryland!

As an Enterprise Customer Advocate, you will oversee customer support through a variety of technical and functional requests that help customers best use the Cision platform.

You will help us by:

• Day to day support of accounts on the Enterprise customer tier. 
• Performing boolean net new builds and optimizations of searches and dashboards. 
• Communicating proficiently to provide customers with thorough explanations of the platform, features, and products. 
• Thinking quickly on your feet to resolve and to meet the customer expectations and deliverables. 
• Troubleshooting technical issues, including advanced and escalated requests for all products. 
• Working smart and efficiently in the CRM for overall customer technical understanding. 
• Documenting and maintain knowledge playbooks on break-fix, troubleshooting, customer provisioning tasks. 
• Enabling users, features, and services as required. 
• Participating in customer escalation calls as the technical resource. 
• Working cross-functionally between teams to ensure client success. 
• Ability to prioritize customer requests and competing tasks efficiently while meeting client service objectives. 
• Acting as a change agent in handling new product updates, customer focuses, and departmental updates. 
• Performing duties to the defined KPI metrics and team goals. 
• Assisting to provide onboarding training for new hires and peers. 

You will be a good fit if you have:

• Experience in a customer facing role enabling and troubleshooting requests 
• Organized and able to prioritize important customer requests easily 
• Self-starter and team player with the ability to work independently 
• Working with regional partners, customers, and peers

You will be a great fit if you also have:

• 4 year degree from an accredited university 
• Background in Marketing 
• Experience with Boolean or other coding languages 

Why Cision?

Cision Ltd (NYSE: CISN) is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 5,000 employees with offices in 23 countries throughout the Americas, EMEA, and APAC. For more information about our products and services, visit www.cision.com and follow us on Twitter @Cision.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.

EEO/AA employer M/F/D/V, 41 CFR 60–1.4