Enterprise Customer Success Manager

| Austin
What we do:
TrendKite is transforming the way the world views earned media - and we’re making life better for PR professionals in the process. Our platform harnesses big data and analytics to easily measure the impact news coverage has on a brand’s reputation, website traffic, and business goals. As a venture backed, high traction startup, we’re disrupting a huge existing market while helping companies like Nike, Google, Delta, SXSW and hundreds more turn PR coverage into real business impact.
Our Culture:
The TrendKite team is smart, passionate, and loves the hands-on hard work it takes to build a great company. As a company, we work hard, play hard, and do everything we can to make our customers wildly successful. We're a motivated group with a passion for start-ups and the wild but rewarding ride they entail. Enjoy doing stuff outside of the office? Us too! We celebrate our successes outside of work and take care of our people with solid benefits. 
TrendKite is looking for an Enterprise Customer Success Manager with a successful track record of customer lifecycle management of B2B SaaS enterprise clients, preferably in the digital marketing space.

Here's what you'll do:

  • Manage a portfolio of enterprise customer accounts
  • Manage all aspects of the customer success lifecycle
  • Identify customer goals and proactively address them throughout the customer lifecycle
  • Build customer trust and deliver high quality customer service
  • Develop a customer success plan for each of your portfolio accounts to adopt, renew and grow the TrendKite platform in the customer account
  • Support and assist the Enterprise Account Manager in conducting monthly, quarterly, annual business reviews with customer account teams
  • Coach and train customers in using and adopting TrendKite platform
  • Adopt a disciplined approach to customer success

Here's what we're looking for:

  • Previous experience in enterprise customer lifecycle management
  • Solid experience and understanding of customer success in a B2B SaaS
  • Successful track record of consistently driving usage, platform adoption, customer satisfaction score/NPS and customer lifetime value
  • Customer success management experience from onboarding customers through adoption, retention and account growth.
  • Please apply only if you are able to provide references from former supervisors

This job is located in our HQ office in downtown Austin, TX. TrendKite is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Read Full Job Description

Location

800 Brazos Street Suite 340 , Austin, TX 78701
800 Brazos Street Suite 340 , Austin, TX 78701

What are TrendKite Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Commuter Benefits
Stocked Kitchen

Additional Perks + Benefits

Fully Stocked Fridge and Pantry- Quality lunch foods and snacks to keep you fueled. 100% Paid Medical,Dental,Vision for employees, 50% for dependents- Keeping you and your family healthy. Friday Bytes and Bites- Company updates and awesome trainings for you. Stock Options- We're all in this together as shareholders. Monthly Success Celebrations- When we reach company goals, we enjoy it. Unlimited PTO- You'll work hard and we know the importance of taking a breather. Paid Parking- Worth its weight in gold in downtown Austin. High Talent Bar- Work with talented people who will inspire you to be your best. Paid Life Insurance- Peace of mind, just in case.

More Jobs at TrendKite14 open jobs
All Jobs
Dev + Engineer
Marketing
Operations
Sales
Operations
new
TrendKite
Sales
new
TrendKite
Marketing
new
TrendKite
Operations
new
TrendKite
Developer
new
TrendKite
Developer
new
TrendKite
Sales
new
TrendKite
Operations
new
TrendKite
Marketing
new
TrendKite
Sales
new
TrendKite
Developer
new
TrendKite