Enterprise Customer Success Manager

| Austin

ClearDATA is seeking a talented Customer Success Manager to join our rapidly growing company. This is an excellent opportunity for you to leverage your account management expertise and gain new skills in the world of hosted and managed services while being part of the Health Care revolution to the Cloud.

The ideal candidate will have experience working with Enterprise clients in a SaaS model, cloud hosting environment, or cloud-based professional services. Experience with Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) is a huge plus. In our fast growth environment, we are looking for people that are eager to continuously learn and willing to work to make it happen.

What You’ll Do:

  • Own the Enterprise client relationship within the customer care and service delivery organization.
  • Own the customer satisfaction, create success plans for your clients, and ensure the execution of the plan with the technical customer care teams.
  • Own retention planning for your Enterprise clients, continuously analyzing data and doing pattern recognition as it relates to your clients’ service consumption and other key profile attributes.
  • Own and lead the customer onboarding process for your Enterprise clients.
  • Share best practices within your team, contribute to and help develop ongoing training for the customer success activities such as Customer Retention, Satisfaction (NPS), and growth strategy with the Sales team.
  • Lead and own your clients onsite and offsite visit agenda, cross-functional planning and participation, execution of the visit, and post-visit lessons learned for continuous improvement to the CSM practice within ClearDATA.
  • Continually track and provide plans on how to improve customer success KPIs and performance management within ClearDATA.
  • Collaborate with sales team to improve forecasting efforts, stay on target and assess new or missed business opportunities
  • Work directly with ClearDATA customer care admins, engineers, and architects to ensure that customer issues are resolved as expediently as possible as needed.
  • Act as Project Manager for complex, none routine, work related to your Enterprise clients.

What You Need:

  • Strong business acumen related to AWS, Azure, or Google GCP.
  • Bachelor’s Degree or equivalent experience.
  • Minimum of 2 years’ experience with Enterprise clients, or demonstrated ability to own such relationships.
  • A minimum of 5 years’ experience in technology consulting and/or relevant experience.
  • Candidates must have excellent oral and written communication skills and be able to effectively communicate with all levels of an organization (internal and external).
  • Project Management experience or demonstrated competency to lead complex Enterprise client engagements.
  • The ability to identify and define client’s business problems and issues and leverage ClearDATA’s products as a solution.
  • Strong presentation skills; high degree of comfort with both large and small audiences.
  • A strong and passionate desire to learn in both structured and unstructured self-learning setting.


What Will Make You Stand Out:

  • Experience working with HIPAA compliant technology
  • Experience with AWS, Azure or Google is a huge plus
  • Experience working directly with Enterprise customers
  • Demonstrated ability to adapt to new technologies and learn quickly
  • Experience leading complex client projects

Why You’ll Like Working Here:

  • A dynamic company that rewards high-performers
  • Be on the cutting edge of new technologies and services
  • Collaborative team environment that values multiple perspectives and fresh thinking
  • Servant leadership Management
  • Casual dress code
  • Flexible working hours
  • Medical, Dental, Vision, HSA, Life and 401K
  • Unlimited Vacation!
  • Stock options

ClearDATA is an EEO/AA employer M/F/V/D.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Nodes.JSLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Configuration Management tools like SaltStack, Chef, .... Angular, Serverless, Artificial Intelligence Frameworks
    • AWS based databases, such as RDS, DynamoDB, and RedshiftDatabases
    • ConfluenceManagement
    • SalesforceCRM

Location

We are the center of downtown Austin, corner of 6th & Congress Avenue. Our funky office space is the former 1920-50's department store building.

An Insider's view of ClearDATA

What are some social events your company does?

Our SFO team is a heads down, focused group of dev engineers, but ClearDATA culture-team makes sure we also carve out time to just unwind and enjoy life.
June 2018: "Although today’s mission was to not flop the Kayak, the other days it’s just to build things and make magic happen. Good Day, great team!"

Yousef E

Software Engineer, SFO office

How do you collaborate with other teams in the company?

We are committed to providing world-class support to each & every client, enabling them to improve healthcare. This requires collaboration from all teams (Sales/ Marketing, Prod Dev, Support). ClearDATA’s value of having passion for improving healthcare spans all aspects of our organizations, everyday.

Angel

DevOps Technology lead

How has your career grown since starting at the company?

In the short time, I’ve learned so much, gained so many new skills. I believe now that I am on a path to mastering one of of the hottest, most sought after technologies in an industry that sorely needs it! I am so grateful to ClearDATA for giving me the opportunity to grow, delivering on our mission to make healthcare better every day.

Kristin

Enterprise Sales Executive

How do your team's ideas influence the company's direction?

Our Product team is challenged to keep up with the incredible speed of innovation from the three largest public cloud providers; AWS, Google, and Microsoft. They are empowered to work with the newest public cloud services and build automation, compliance, and security rigor around each of those services, used to service healthcare.

Matt Ferrari

CTO

What’s the vibe like in the office?

There’s always this ominous feeling that I’m going to get hit in the back of the head with a Nerf dart. Outside of the random Nerf skirmish, the energy in the office is always buzzing. People are constantly collaborating with each other and working with customers. The level of energy creates a great environment for productivity and innovation.

Nick

Engineering, Security Team

What are ClearDATA Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Not a keg, as we love trying the latest local craft beer.
Casual Dress
Commuter Benefits
Company Outings
Monthly themed All-Hands, End of Year/annual Holiday Party Event, team outings, and more
Game Room
Cornhall game and Foosball
Stocked Kitchen
15 plus variety of canned drinks along with fresh fruits and cereal. Taco Tuesday delivery at 9:15am! Each Wednesday afternoon in the ATx office a Tiff's Treats Cookie cart goes from desk to desk.
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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