ClearDATA is seeking a dynamic Amazon Web Services team leader who wants to use their management passion and skills to truly make a difference in healthcare!

You will be managing the Cloud computing-technical team who is responsible for onboarding and supporting our large enterprise clients on the ClearDATA AWS platform. This position reports to our Director, Enterprise Support.

What You’ll Do:

• Build, lead, develop and coach an AWS-focused team of technical admins, engineers, and architects in support of large enterprise clients 24x7.
• Drive continuous improvement and operational discipline through collaborative and proactive activities across Product, Sales, Account Management, and Operational Excellence organizations.
• Develop a deep understanding of the enterprise customer base relative to their solutions, business drivers, success criteria, and long-term strategy.
• Lead team in driving customer satisfaction
• Lead and ensure the team is highly trained in all services and following procedures and protocols prescribed in the ClearDATA delivery model.
• Lead the mitigation of delivery risks & issues.
• Manage tightly to Key Performance Indicators (KPIs), regularly reporting on them and associated corrective actions and insights.
• Educate customers on ClearDATA services and translate those into a clear business value proposition.
• Take a data-driven approach, to the incident and problem management.

What You’ll Need:

• 8+ years of technical experience with significant personal capability in AWS
• 5+ years in building and managing high-performing technical teams
• 5+ years of customer support leadership experience for Enterprise Accounts in customer-facing roles.
• A Bachelor's degree in a related field
• High degree of technical and business acumen
• Demonstrated ability to work creatively and analytically in meeting customer needs.
• A proven track record of managing and delivering enterprise IT projects.
• Excellent written and verbal communication skills, including group leadership and executive presentations.

What Will Make You Stand Out:

• Additional technical capability in Azure or GCP
• Experience leading Cloud Support, DevOps or CloudOps teams
• Experience in Cloud Healthcare Hosting Solutions
• Experience working with HIPAA regulations

Why You’ll Like Working Here:

• A dynamic company that rewards high-performers
• Be on the cutting edge of new technologies and services
• Collaborative team environment that values multiple perspectives and fresh thinking
• Servant leadership Management
• Business-casual dress code
• Flexible working hours
• Medical, Dental, Vision, HSA, Life and 401(k)
• Stock options
• Unlimited Vacation
• Competitive base, and bonus structure

ClearDATA is an EEO/AA employer M/F/V/D