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Entitlement Analyst

| Austin
Apply on our Careers Page . https://spycloud.com/careers/
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SpyCloud is a pioneer in breach discovery. We strive to help businesses of all sizes mitigate data breaches by proactively alerting when employee or company assets have been compromised.We accomplish this through our early-warning breach detection service powered by a world-class team of intelligence analysts.


We are seeking an Entitlements Analyst to support the sales, support and finance organizations.


Who You Are


You are a self-motivated team-player with strong communication skills, superb attention to detail, and sense of urgency to support sales and customer needs. You thrive in a fast-paced and evolving start-up environment.


What You'll Do

  • Entitlement Process. Own the entitlement process for prospective and current SpyCloud customers at each step in their journey.
  • Creation of proof-of-concept accounts.
  • Verify all new customer accounts including type of license, domains, and other administrative data necessary to deliver license.
  • Enable license key with accuracy to license purchase terms.
  • License Accuracy and Audits.Maintain data integrity of customer records and entitlements through regular audits of systems. Resolve complicated account management issues as well as the needs of sales organization and finance requirements through the entitlement process.
  • KPI Tracking and Reporting.Calculate and report on the critical top-line key performance metrics and active license measurements.
  • Customer Experience.  Work with CSM to develop and manage the customer experience.

What You'll Bring

  • Bachelor’s Degree
  • 3-5 years progressive experience in operations, finance/accounting, or sales support
  • Prefer experience with SaaS based technology organizations
  • Knowledge of CRM tools such as Salesforce.com or HubSpot (preferred)
  • Proficient in Excel
  • Positive and energetic communication skills
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • PythonLanguages
    • RustLanguages
    • jQueryLibraries
    • ReactLibraries
    • Pyramid Web FrameworkFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • ElasticsearchDatabases
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM


We are located on South 1st within walking distance of awesome restaurants and coffee shops, and minutes from South Congress and Downtown.

An Insider's view of SpyCloud

What’s the vibe like in the office?

It's been a joy getting to work with passionate, intelligent and creative coworkers, who also value a great sense of humor. The convenient location on S 1st, free lunches and unlimited supply of La Croix definitely adds to the awesomeness!


Executive Assistant

How do you collaborate with other teams in the company?

There are no silos at SpyCloud. Everyone is aligned, focused on: build a great company; deliver value to customers. It emanates from shared cultural values among everyone. That makes collaboration among teams easy. Everyone rolls up their sleeves, works together regardless of team, and gets things done. We deliver results, as a team.

Ted N.

Business Development Manager

What makes someone successful on your team?

Technical challenges are plenty at SpyCloud but the key to success is working as a high functioning and cohesive team. We strive to improve together and this starts with each of us. Being driven, curious, flexible, and humble are all qualities for success at SpyCloud. Any challenge can be tackled with the right team supporting you!


Director of Engineering

How would you describe the company’s work-life balance?

Our teams are highly collaborative, while respecting individuals’ personal space and the need to hunker down to get stuff done. We enjoy working in our open space, coming and going as we need to get work done when we're most productive. That flexibility gives us ample time to collaborate with coworkers while still allowing quality time with family.


Chief Strategy Officer

What are SpyCloud Perks + Benefits

SpyCloud Benefits Overview

We believe that healthy, happy employees are the most creative and productive, so if you come to work with us, expect some great perks!

Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Your best inspiration may not come between 8am & 5pm (our core hours)! SpyCloud believes in allowing you to have a flexible work schedule that includes varied start times, times of day or locations!
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Free Daily Meals
Daily lunches mean we get to enjoy each other company and food from many of Austin's great eateries. Friday breakfasts add an extra burst of energy to finish work before we go into the weekend.
Stocked Kitchen
We keep our kitchen stocked with coffee and tea, delicious snacks, and an impressive array of beverages!
Happy Hours
Pet Friendly
We love the soulful eyes and exuberant personalities of our SpyCloud canines. 3 Corgis are just the beginning of the awesomeness of SpyCloud Pets.
Relocation Assistance
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.

Additional Perks + Benefits

We are passionate about solving hard problems, building a company culture that promotes the best in our employees, and creating products that delight our customers.

Free lunches, a great location and a generous PTO policy are just some of the perks that make working at SpyCloud awesome.

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Apply on our Careers Page . https://spycloud.com/careers/
Apply now
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