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Entry Level Team Operations Coordinator

| Austin

About Us:

LogicMonitor is the leading SaaS based performance monitoring platform for enterprise IT.

We love going to work and think you should too. We hold our company culture near and dear – it represents an intermix between passion for leadership and passion for an active, healthy life centered around family and friends. LogicMonitor represents community, collaboration and camaraderie.

Located in the 500 West 2nd Street tower, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views, where snacks are plentiful and team outings are common. Our offices are sprinkled around the globe, too, with offices in Santa Barbara, Boston, New York City, London, Singapore, and Chengdu, China.

What You'll Do:

The Team Operations Coordinator (TOC) is responsible for preserving LogicMonitor’s title as “Best Place to Work” by delivering exceptional employee experience and workplace culture. This role will wear multiple hats to provide a high level of support to LogicMonitor’s rapidly growing Austin team through office/facility management, internal event organization and various administrative duties. In addition to managing to the day-to-day functions of the office, you’ll also play a critical role in nurturing LogicMonitor’s global culture and organizational values. 

Here's a closer look at this key role:

Office & Facilities

  • Front Desk duties including daily office opening and ensuring all guests, visitors and candidates are greeted properly.
  • Serve as primary point of contact with building management to resolve facilities and maintenance issues.
  • Own all facilities-related systems including: tenant service requests, parking access and validation, conference room reservations.
  • Collaborate with Internal Systems to optimize internal IT office systems. Act as onsite backup for IS when needed.
  • Work with Internal Systems and 500 West 2nd building management to oversee office security.
  • Manage outside vendor management: food, coffee, water, janitorial services, etc.
  • Maintain office layouts and seating charts.
  • Work with Team Ops & Facilities Manager to ensure that office design efficiently leverages workspace and amenities.

Culture & Employee Experience

  • Primary advocate of LM's culture to drive all Austin internal events, coordinating with Front Desk Coordinator on event execution.
  • Point person for all Austin new hires. Collaborate with HR to ensure positive and welcoming onboarding experience and orientation activities for new team members.
  • Execute all team events including (but not limited to): team lunches, all hands meetings, launch parties, holiday celebrations.
  • Collaborate with Facilities & Team Ops Manager to create content for team communications.
  • Manage Austin Wellness Program including: weekly yoga/fitness classes and onsite chair massages. Generate ideas for new wellness initiatives, ensuring all activities are well-planned, communicated and executed within budget.
  • Act as customer service/concierge for Austin and remote team members.
  • Collaborate with Executive Assistant to provide onsite coordination for high-level meetings.
  • Acting liaison for all Austin-related travel questions. Coordinate and renew all Austin corporate hotel rates, ensuring travel guidelines are met.
  • Collaborate with Marketing to ensure all internal content (swag, facilities, etc.) is branded appropriately.
  • Primary advocate of LM's culture to drive all Austin internal events, coordinating with Front Desk Coordinator on event execution.
  • Point person for all Austin new hires. Collaborate with HR to ensure positive and welcoming onboarding experience and orientation activities for new team members.
  • Execute all team events including (but not limited to): team lunches, all hands meetings, launch parties, holiday celebrations.
  • Collaborate with Facilities & Team Ops Manager to create content for team communications.
  • Manage Austin Wellness Program including: weekly yoga/fitness classes and onsite chair massages. Generate ideas for new wellness initiatives, ensuring all activities are well-planned, communicated and executed within budget.
  • Act as customer service/concierge for Austin and remote team members.
  • Collaborate with Executive Assistant to provide onsite coordination for high-level meetings.
  • Acting liaison for all Austin-related travel questions. Coordinate and renew all Austin corporate hotel rates, ensuring travel guidelines are met.
  • Collaborate with Marketing to ensure all internal content (swag, facilities, etc.) is branded appropriately.

What You'll Need:

  • Austin residency
  • Bachelor's degree (Technical or Marketing field preferred)
  • Experience or exposure to managing a professional office environment
  • Proficient with MS Office and multi-media technologies a huge plus
  • Ability to lift up to 50 lbs
  • Valid Drivers License
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • AnsibleFrameworks
    • PuppetFrameworks
    • TerraformFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • ElasticSearchDatabases
    • TimeSeries DatabaseDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • GainSightEmail
    • MarketoLead Gen

Location

Located in the heart of downtown, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views.

An Insider's view of LogicMonitor

What’s the vibe like in the office?

Every morning is exciting because you're working with motivated, extremely intelligent and hardworking people. When everyone works in unison, it feels as though we're all a part of an extended family, thriving in each other's company and in turn, fostering LogicMonitor's success every day with our strive.

Farjad Syed

Solutions Engineer

What does your typical day look like?

Logicmonitor is an exciting opportunity for me.  The product is solid with an outstanding support system.  Very excited to be working with some very talented individuals throughout Logicmonitor.  Cool part is that with all this I'm still learning new things every day.

Eddie Gillis

Sales Engineer

How does the company support your career growth?

LogicMonitor encourages all team members to share ideas no matter your title. This has given me the opportunity to be involved in the development of strategic processes that improve both the customer experience and the company's bottom line. New projects and the all-star teams around me make everyday a learning experience contributing to my growth.

Sarah Robinson

Customer Success, Team Lead

What is your vision for the company?

LogicMonitor has emerged as an absolute leader in its space for the mid-market. Leading the company's efforts in the enterprise space, my vision for the company is to continue to excel in serving our largest and most strategic customers while scaling out our capability to provide the type of customer experience those customers expect.

Steve Kahn

Director of Enterprise Sales

What makes someone successful on your team?

The Business Development program at LogicMonitor is rooted in career and professional development. There is a world-class sales bootcamp where our sales reps learn the best practices in solution selling. It's not uncommon for our entry-level sales reps to experience rapid promotions on their journey to become top-performing Account Executives.

Talia McCurtain

Manager, Business Development

What are LogicMonitor Perks + Benefits

LogicMonitor Benefits Overview

At LogicMonitor, we believe that all employees should be valued and heard, and we strive for transparency, to allow our employees to be at the center of our incredible growth journey. Because our people are the heart of our success, we have created wellness programs that offer as much support as possible.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a FSA for: Health care, dependent care or commuter spending such as transit or parketing.
Disability Insurance
LogicMonitor's short-term and long-term disability provides a benefit equal to 60% of your earnings.
Dental Benefits
We offer a dental PPO as our base plan which is designed to give you the freedom to receive dental care from any licensed dentist of your choice.
Vision Benefits
We offer a vision PPO as our base plan which includes a very minimal copay.
Health Insurance Benefits
LogicMonitor contributes $50 per month to your HSA for employee-only HDHP coverage, and $100 per month to your HSA for employees covering dependents on the HDHP.
Life Insurance
LogicMonitor offers life insurance and AD&D insurance to all our employees as standard.
Wellness Programs
Weekly on-site fitness activities including: yoga, basketball, soccer, and volleyball just to name a few. We also have weekly on-site massages and a meditation room.
Onsite Gym
Located on the 14th floor at our Austin office, we offer all employees a free 24x7 gym.
Retirement & Stock Options Benefits
401(K)
LogicMonitor's 401(k) retirement plan offers a broad selection of stocks, bonds, and international index funds to choose from.
Company Equity
LogicMonitor's Stock Incentive Plan (SIP) was created with the intention of creating a meaningful cash incentive for all full-time employees as we achieve long term growth targets.
Performance Bonus
LogicMonitor’s success is a direct reflection of the amazing team members that work here. Our bonus plans include everything from quarterly payouts to all-expenses paid vacations.
Child Care & Parental Leave Benefits
Generous Parental Leave
LogicMonitor offers 100% of pay base for maternity leave, and 40% of your base pay for paternity leave.
Flexible Work Schedule
For some roles, LogicMonitor offers a flexible schedule outside of core hours (8am - 6pm), as well as the option to work from home.
Remote Work Program
LogicMonitor, Inc. permits working remote on an as needed basis. Working remote allows employees to work at home, on the road or in a satellite location for all or part of their regular workweek.
Family Medical Leave
Employees are eligible to take Family or Medical Leave under the federal Family and Medical Leave Act (FMLA).
Adoption Assistance
An employee who is entitled to a leave of absence to care for a family member or bond with a child under the FMLA and CFRA can receive Paid Family Leave while on FMLA.
Vacation & Time Off Benefits
Unlimited Vacation Policy
We have unlimited PTO. As much as we love our work, we know it's important to get away too. We value output, not desk time so you can just take the time you need off.
Generous PTO
In addition to the perks above we have: One-week "Unplug" Bonus. We’re so serious about you being recharged that we go above and beyond your regular paid vacations.
Paid Volunteer Time
Paid Holidays
We require team members to take a minimum of 15 workdays of vacation time throughout the year, in addition to the 10 paid holidays.
Paid Sick Days
Eligible employees will accrue paid sick and safe leave at the rate of one hour for every 30 hours worked, up to 64 hours annually, no more than 8 calendar days per year.
Perks & Discounts
Beer on Tap
At LogicMonitor, it's likely you will find your favorite local brew or cold brew on tap.
Casual Dress
Please don't wear a suit or tie into the the office.
Commuter Benefits
You can use your FSA for transit or parking costs.
Company Outings
We have quarterly outings, team outings, and weekly happy hours. We really like our co-workers.
Game Room
Ping pong anyone?
Stocked Kitchen
Salads, fruits, veggies, granolas - you name it, we probably have it in our fully stocked kitchens.
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

Amazing Healthcare Coverage. Professional Development Reimbursement. Fully Stocked Kitchens. Free Gym & Yoga. Healthy Mind Encouragement. Awesome Team, Awesome Culture

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