Executive Support Specialist
Objective
This position will be responsible for providing IT support to SailPoint's Executive Leadership Team and their delegates. This position requires strong technical troubleshooting abilities, excellent communication skill and an ability to interface with both technical and non-technical departments. This is an exciting position in a high energy environment at one of the most consistently highest rated "best places to work" in Austin over the past 10 years.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Providing onsite and remote support for senior level executives and their delegates on a daily basis
- Serve as the primary point of contact for the Leadership team and their Executive assistants who support them 24x7
- Travel to provide support as needed
- Ensure the highest level of customer service in a collaborative environment with a keen focus on solving issues quickly, and effectively
- Independently resolve complex, break/fix issues and following up with users consistently until its resolved
- Maintain confidentiality and privacy
- Establish trust with the Leadership team by demonstrating expert level technical ability
- Interact with other IT teams when needed, and drive escalations to expedite resolution
- Setup and monitor high-priority meetings utilizing collaboration and AV services
- Strong understanding of security best practices, worst practices, concepts, and real-world application
- Respond to ticket escalations submitted by Desktop Support staff
- Demonstrate professionalism and support directives of IT management
- Other duties as assigned
REQUIRED QUALIFICATIONS
- 5+ years of enterprise level desktop support experience
- 2+ years of executive support experience
- Ability to manage complex cross-functional projects
- Able to communicate with all levels of management
- Ability to drive Innovation and maintain integrity of our processes and systems
- Ability and desire to mentor and train others
- Strong organization skills, ability to multi-task and determine and adjust priorities
- Expert level PC / Mac Technical skills
- Detail-oriented and have strong initiative
- Excellent verbal and written communication skills
- Must be a self-starter with the ability to work independently or as part of a team
- Must be able to work some nights and weekends when needed, available for on-call duty
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.