Favor Fleet Specialist - Support at Favor (Austin, TX or Remote)

| Austin | Remote
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Favor is the easiest way to get anything you want in your city delivered to your door in under an hour. Founded in Austin, Texas in 2013, Favor has quickly scaled to 400+ cities across the state of Texas. Our company has grown to over 300 employees and has a fleet of over 30K part-time, tuxedo t-shirt wearing Runners across all its markets. Our goal is to ‘Run Texas’ by winning customers one Favor at a time.

Our Support team is there to ensure that we provide the highest levels of service on each favor we interact with. But when things don’t go according to plan, we step in and ensure our Customers, Runners and Merchants receive a personalized, fast and easy path to resolution across multiple channels (phone, SMS, email, social).

As part of the Favor Support Organization, our front line Support Fleet team is the first entrusted to take inquiries from our Merchant partners and provide last mile support to ensure deliveries are accurate and on-time. A Fleet Specialist provides world-class support, empathy, and a personal touch to every interaction. If you’re quick on your feet and have exceptional people skills, we want you on the team.

Responsibilities:

  • Always delight those you interact with, particularly in difficult situations
  • Provide omni-channel support (phone, SMS, chat), finding creative solutions to real-time challenges
  • Multitask while maintaining attention to detail and quality
  • Handle issues while adapting to pressure and time constraints
  • Effectively triage issues and escalate to the correct department
  • Take ownership of issues and see them through; you’re a solution-focused self-starter that loves to collaborate
  • Work as an advocate for Runners and Merchants by improving every part of the Favor experience
  • Collaborate with the team to improve processes and outcomes

Skills & Qualifications:

  • Must be able to work weekends and nights; current shift times available are 2PM-10:30PM.
  • Excellent at the details; you are able to spot developing issues quickly before they escalate
  • You possess strong verbal and written communication skills; Must be comfortable communicating via phone and chat with both internal and external customers
  • Demonstrated ability to prioritize multiple concurrent tasks in a time-sensitive environment
  • You are a self-starter, familiar with a startup environment; you are willing to work hard to achieve and exceed set targets

At Favor, we believe that to Run Texas, we need to represent Texas. By putting Community First, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another’s view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • AWS (Amazon Web Services)Frameworks
    • RedshiftDatabases

Location

Our HQ, the Eastside Tech Hub, is located in the heart of East Austin with close proximity to downtown and easy access to I-35. In addition to dynamic work areas, our fully customized two-story office space boasts a coffee bar, lounge area, large events space, library, and more!

An Insider's view of Favor

How would you describe the company’s work-life balance?

Favor truly talks the talk and walks the walk when it comes to prioritizing team members’ personal lives, mental health, and work-life balance. Especially with all of the challenges that last year brought, Favor created even more opportunities for team members to relax, recharge, and focus on mental health and overall wellness.

Amanda Going

Account Executive, Sales

What does your typical day look like?

I can't remember a time during my two years at Favor so far that someone has ever asked me to do anything without getting my input and thoughts on it. I have had so many opportunities to help grow and shape our digital products and business at Favor, and I think that's very unique.

Neha Thakore

Software Engineer II

How has your career grown since starting at the company?

Even after all these years, it’s amazing to know that career growth is really not just a bullet point at Favor, but an actual focus where steps for professional and personal development are provided from day one. I’ve only seen Favor’s dedication to career growth grow since the day I joined the team.

Arielle LaGuette

Director, Sales

How do you empower your team to be more creative?

Open communication and continuous collaboration amongst team members are critical components to unlocking creativity and driving success. At Favor we value everyone’s input and perspective and know that our diversity and desire to constantly test, learn and improve helps us deliver our most impactful and creative work.

Matt Schmertz

Sr. Director, Integrated Marketing

What are Favor Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Our diversity in hiring efforts focus on hiring candidates using a process that is free from biases for or against any individual or group of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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