Field Consultant

| Austin
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About CCC

At CCC, it’s all about connectivity we are a provider of innovative cloud, mobile, telematics, hyperscale technologies and services for the automotive, insurance, and collision repair industries. Our solutions and big data insights are delivered through our CCC ONE™ platform, which connects 350+ insurance companies, 24,000+ repair facilities, original equipment manufacturers, hundreds of parts suppliers, and dozens of third-party data and service providers. Our platform, carwise.com , provides access to car-related services for millions of consumers. Auto Injury Solutions Inc., also a CCC company, provides casualty solutions to auto insurers for the handling of first and third-party claims. In short, our collective set of solutions make connected car, vehicle, and accident data actionable, informing decision-making, enhancing productivity, and helping customers deliver faster and better experiences for end consumers.

Job Description Summary

The primary responsibility of the Field Consultant is ensuring client satisfaction and retention through quality service and proactive consultation. The Field Consultant is responsible for building and maintaining relationships with customers at the local office levels. Other responsibilities entail working collaboratively across the organizations; serving as the customer advocate in facilitating issue resolution with technical support and IT operations; conducting virtual or on-site product training; providing industry trends and data for customers to benchmark their performance against their competitors and industry standards. The Field Consultant also partners with the sales team to develop and implement client related service plans for new and existing customers both for short-range and long-range business objectives of both CCC and its clients.

Job Duties

  • Serve as key point of contact for servicing existing customers within an assigned geographic territory
  • Analyze insurance industry trends to generate action plans that will help customers meet key performance indicators 
  • Service customers through scheduled on-site visits as well as remote service options such as webinars, web based portals, and self -service technology
  • Hold overall responsibility for client satisfaction as it pertains to customer service
  • Troubleshoot product related complaints from insurance clients and coordinate solutions through the technical support department
  • Maintain client relationships for the purpose of retaining and increasing company market share
  • Gain a solid understanding of each client's claims process in order to better assist their claims managing needs and help drive enhanced claims processing
  • Develop and assist in client related service plans that are consistent with short-range and long-range business objectives that can be measured
  • Perform numerous CCC software related training’s and product demonstrations for both large and small groups of with insurance clients
  • Grow service area relationships by proactively contacting users that have not been serviced

Qualifications

  • The ideal candidate will come from an action-oriented and results-based environment.  This person will be responsible for building relationships and supporting clients through value added services in a specified geographic area.
  • The successful candidate will be an energetic, service orientated roll-up-the-sleeves self-starter with a minimum of 2-3 years of prior information technology consulting, an account management background, or relevant insurance auto physical damage or casualty work experience. 
  • 4 year degree required
  • Strong analytical skills and technology acumen
  • Knowledge of the Insurance Industry or Automotive Services preferred
  • Excellent communication skills, customer service focus and strong work ethic required
  • Ability to work independently from home office required
  • Demonstrated expertise with MS Office tools (Visio, MS Project, Word, Excel and PowerPoint)
  • Training experience a strong plus
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Technology we use

  • Engineering
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • KubernetesLanguages
    • DockerLanguages
    • Android SDKLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • AccessDatabases
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • NoSQLDatabases

Location

We're located within walking distance of The Domain. This is an open-air center located in Austin and is one of the area's top destinations.

An Insider's view of CCC

What kinds of technical challenges do you and your team face?

Telematics is a big part of the IoT ecosystem. We're working on emerging technologies like Blockchain, Data Science, Hyperscale Computing, and Machine Learning. We're doing things today that are in demand for the future.

Sam

Manager, Software Development

How do you empower your team to be more creative?

Step in. There are so many opportunities in so many areas. Do not allow your title or your current role to define you. If you have interests in areas outside your current position, make it known. Seek out mentors and colleagues in other areas that excite you. Own your growth and be a person who drives solutions.

Shelly

Vice President, Telematics

What are CCC Perks + Benefits

CCC Benefits Overview

Perks are fun, but they should also be highly functional. So we offer more than just free coffee and gym membership benefits (though we've got those, too). We offer comprehensive and well thought-out benefits for your health, happiness and bank account.

Culture
Friends Outside of Work
Eat Lunch Together
Daily Stand Up
Team Owned Deliverables
Team Based Strategic Planning
Group Brainstorming Sessions
Pair programming
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs include Interactive Health, SmartDollar, and Naturally Slim. All of these are provided free of charge
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Flexible Work Schedule
Remote Work Program
Our remote work program CCC allows employees to work remotely pending their team and manager's discretion
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and Learns
Promote from Within
Continuing Education Stipend
Online Course Subscriptions Available

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

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