First Impressions Specialist

| Austin
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Molecula’s vision is to unlock human potential through the power of real-time data. Our core technology is an enterprise feature store that solves today’s massive data readiness problem by giving companies access to big data faster than ever before to power cutting-edge technologies. We are a burgeoning startup with a passionate team of dedicated engineers, designers, and business experts determined to make a positive impact.

Molecula’s people (or Moleculans as we like to call ourselves) are what makes the company unique. We are the ones that make the company lively, a great place to work, and an even better place to do bold things that push humanity forward with our technology. As part of the Operations (G&A) team you will play an absolutely vital role in ensuring we continue to build upon what already makes the company so amazing… our people… Moleculans. 

Molecula is looking for a First Impressions Specialist to join our Operations (G&A) team. You will ensure that anyone who interacts with us feels welcomed and very much part of the team as if they’re a Moleculan. You will set the tone for everyone who comes in the office, making it feel like a home away from home. Most of all, you will act as an evangelist, sharing the value of Molecula and our Feature Store

Responsibilities Include:

  • Delight guests when they visit us by making them feel like a VIP. Wow them! 
  • Ensure we have a clean, comfortable, fun, and welcoming place of work that Moleculans and guests can use during normal business hours (M-F, 8am-5pm Central Time)
  • Be the heartbeat of our office culture; watching and listening closely to ensure that we live up to and embody our company values
  • Working with the G&A team to plan and execute events, monitor and maintain security and communications systems, paper files, and office inventory
  • Provides administrative support as needed

Job Qualifications:

  • Minimum Qualifications
    • 2+ years of customer service experience in a fast-paced, high volume environment
    • Proficient in Slack and Google Workspace (aka gSuites), with an emphasis on Google Calendar
    • Ability to work in our Austin, TX downtown office from 8am-5pm, Monday-Friday when authority figures (CDC, WHO, local city government, etc) say it is ok to do so
  • Preferred Qualifications
    • Bachelor's Degree or equivalent work experience
    • Ability to thrive in a collaborative, dynamic, and fast-paced work environment with demonstrated attention to detail and accuracy
    • Resourceful, organized, and detail-oriented
    • Proactive and positive attitude
    • Experience in building and cultivating relationships with peers, partners, thought leaders, and customers
    • Excellent written and verbal communication skills with an emphasis on tact and diplomacy
    • Candidates with transferable skills from service industries are especially encouraged to apply

To all recruitment agencies: Molecula does not accept agency resumes. Please do not forward resumes to our jobs alias, Molecula employees or any other organization location. Molecula is not responsible for any fees related to unsolicited resumes.

Molecula is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know as a response in the application. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • ReactLibraries
    • SparkFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • PilosaDatabases
    • Google AnalyticsAnalytics
    • AsanaManagement
    • ZenhubManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubspotEmail
    • HubspotLead Gen

Location

Austin, TX

An Insider's view of Molecula

What’s the vibe like in the office?

We're an agile team with incredible internal motivation. This creates a contagious energy that makes coming into work exciting and transcends into the remote workspace. With remote employees and a team in Palo Alto, we do a great job of embracing our diverse talent across the world while still acting as one. We love our weekly virtual happy hours!

Heather

VP Customer Success

What projects are you most excited about?

I'm most excited about creating UI that makes data more accessible and digestible for both non-technical and technical folks. Our UI empowers non-techies to understand trends and gain a high level view of what their data represents and allows more technical people to dig in deeper to all of their data without having a ton of setup work.

Stephanie

Frontend Developer

How has your career grown since starting at the company?

When I was making the decision to join, H.O. said to me, “this is going to be like getting 100 MBAs at once,” and he was not wrong. The career growth I’ve experienced during my time at Molecula has undoubtedly changed my life’s trajectory. I attribute this to my teammates, the problems we are solving, and the pace at which we operate.

Sarah

Director of Product

What is your vision for the company?

We see a future where data is as ubiquitous as air and water and where any human or machine that needs input to make decisions can access any and all the data she, he or it needs. This ability to instantly access data will become a basic right and will lay the foundation for a super evolution that unlocks human potential in ways we can not fathom.

Higinio "H.O."

CEO

How does the company support your career growth?

The Molecula leadership team empowers everyone within the organization to explore their passions even if it's not within their job description. I started as an intern and didn't realize what an amazing experience it would be. I'm so happy I accepted my full-time offer and am an integral part of building the company's Sales and Marketing processes.

Aarush

Business Development Representative

What are Molecula Perks + Benefits

Culture
Daily sync
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Highly diverse management team
Our senior leadership team is fabulously diverse and empowers our teams to strive for greatness while keeping our values of diversity and inclusion high up on our priority list.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Molecula offers free disability insurance.
Dental Benefits
Molecula's dental plan is 100% employer paid.
Vision Benefits
Molecula offers 100% employer paid vision insurance.
Health Insurance Benefits
Molecula offers a great 100% employer paid healthcare plan with BCBS PPO.
Life Insurance
Molecula pays for life insurance for its employees at no cost to the employee.
Retirement & Stock Options Benefits
Company Equity
Molecula offers generous equity plans to employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 16 weeks of paid maternity leave for mothers. Molecula also provides 10 weeks of paid leave for fathers and adoptive or foster parents.
Flexible Work Schedule
Molecula is great with flexible work schedules.
Remote Work Program
We have several teammates who work remotely and make sure to include them in our company events and culture. They are definitely a big part of our team culture and the team loves the flexibility.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Molecula hosts awesome virtual and in-person happy hours!
Parking
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