Restaurant365
Helping restaurants thrive!
Austin, TX

Frontline Customer Support - Accounting Software

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Description

Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, all-in-one solution for accounting and store operations for restaurants. WE HELP RESTAURANTS GROW!

R365 is built upon , innovation, and accountability with offices in Irvine, CA and Austin, TX. We recently secured a second round of funding from Bessemer Venture Partners and our expanding client list includes well-known franchises to your favorite local spot, fine dining to fast casual... Restaurant365 does it all!

family

We are looking for a Frontline Support Technician to join our Customer Success team in Austin, TX to provide top-notch support to our valued customers. This is an awesome opportunity to join an innovative, fun software company!

 

What you'll be doing:

  • Provide top-notch support to R365 customers via phone, email, screen sharing, Zoom meetings, etc.
  • Respond to client questions, troubleshoot issues, and recommend or perform actions to correct problems.
  • Address user tickets in a timely manner regarding technical issues related to restaurant software.
  • Educate and direct customers where to find training and self-help articles.
  • Conduct remote troubleshooting and guide users with simple, step-by-step instructions.
  • Gather necessary information to add value in assisting a specialist to solve deeper issues.
  • Communicate professionally and effectively.
  • Innovation, Quality, and Accountability in all you do!!

Requirements

Restaurant365 is a cloud-based, all-inclusive back office solution that combines key restaurant modules with an integrated accounting backbone. R365 was founded by an experienced team of software veterans committed to developing an accounting, back office, and reporting tool – specifically for restaurants – that scales and positions restaurant concepts for growth. 

What you need for this position:

  • Degree with emphasis in business, finance, and/or accounting
  • Microsoft Office experience
  • Customer service experience
  • Excellent problem-solving skills
  • Strong customer service skills
  • Clear and effective written and oral communication
  • Tech-savvy personality

What's in it for you:

  • Competitive compensation package
  • Comprehensive health benefits
  • 401k + matching
  • Employee stock options
  • Phone & internet reimbursement
  • Flexible time off + company holidays
  • Weekly catered lunches + snacks
  • Wellness initiatives
  • Company sponsored events

Why work with us?

  • Passionate, fun, supportive team
  • Thriving company with an impressive growth trajectory
  • A product that makes a real difference
  • Cutting-edge, industry-disrupting technology
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What are Restaurant365 Perks + Benefits

Restaurant365 Benefits Overview

Competitive compensation package
Comprehensive medical benefits
R365 pays 100% of the premium for medical, dental, and vision insurance for employees
401k + matching
Team member stock options
Flexible PTO + Company holidays
Wellness initiatives
Philanthropy events

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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