At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are built for the wild.
Yeti is actively seeking a Senior Store Manager to lead our Flagship Store located in Austin, Texas. This individual will provide leadership and direction to the store staff and successfully execute company strategies. The primary responsibilities of the Senior Store Manager are to determine and maintain optimal staffing levels, recruit, hire, educate, and motivate a team of brand advocates who in turn inspire the customer. These Brand Advocates are responsible for setting the example for customer engagement and selling in a team environment maximizing store profitability by controlling expenses, protecting company assets, and ensuring that store standards and processes for customer care, merchandising, operations, training, and community participation are consistent and well executed.
Additional Responsibilities:
Sales and Profitability: Maximizes store sales and achieves store sales goals. Measures and monitors sales progress and results against key targets. Leads an environment of productivity by ensuring store staff have the knowledge and skills to meet store goals for sales and customer engagement. Manages labor and payroll expenses to maximize sales and profitability.Brand Experience/Customer Service: Ensures excellence in customer service in the store by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly. Ensures that store team is engaging with each customer to create an authentic brand experience. Leads and inspires customer-centric culture by recognizing and rewarding teams’ successes. Ensures that store team is an active brand ambassador within the community through proactively seeking opportunities to engage with the customers and support or participate in community activation inside and outside the four walls of the store. Supports store marketing events and grows relationships in the community to generate brand awareness and drive traffic.Training and Coaching Team: Provides coaching to the store team in the core areas of customer service and engagement, brand identity, product knowledge, and operations. Monitors, evaluates, and executes training programs. Leverages corporate partners to educate staff on product and assortment to enhance selling and customer engagement in the store. Organizes and leads store staff meetings in accordance with brand expectations. Ensures store team receives relevant, timely information, coaching, and feedback that enables their success and growth.Operations: Ensures that all company and store policies and procedures are followed and that the store meets all company operations standards. Creates and manages store schedules to ensure they support the needs of the business within the allotted labor plans. Responsible for achieving all financial and operational objectives including expense control, loss prevention, and weekly reports as required.Visual Merchandising: Ensures visual merchandising standards for the store are met. Plans and executes floor-sets and merchandising direction, to maintain product freshness in the store. Communicates with corporate partners regarding merchandise assortment, trends, and needs. Responsible for ensuring that the store’s inventory integrity is maintained through proper shipping and receiving procedures and by communicating consistently with partners where needed.Human Resource Management: Attracts, recruits, and hires high caliber talent. Actively maintains a succession plan and pool of qualified candidates for open positions within the store. Creates and develops a high-performing team of customer focused associates. Responsible for planning, communication, and implementation of recognition programs for the store team. Directs store leadership team on human resource decisions in partnership with Human Resources. Addresses performance issues and administers progressive discipline when appropriate. Ensures on-going specific and immediate feedback are provided to the team. Ensures compliance with employee record keeping policies and procedures. Ensures compliance with all HR/Payroll requirements according to established standards and practices including new hires, rehires, position changes, etc. Partners with Human Resources and facilitates disciplining and terminating employees when necessary. Maintains an Open Door Policy.Loss Prevention, Safety, and Compliance: Ensures compliance and adherence to policies and procedures, standards and practices. Protects company assets. Ensures compliance with company safety, security, and shrink avoidance policies and programs. Partners with Loss Prevention partners to identify trends and translate strategies into action to meet company shrink goals. Reacts quickly to all customer and employee injuries and partners with Human Resources immediately.Professional Conduct: Models behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the brand. Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.
Job Requirements:
Associate Degree (AA) or equivalent from two-year college or technical school preferred but not requiredAt least 5 years of management experience in a fast-paced, high volume retail environment, flagship environment preferredExperience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferredProven ability to meet and exceed sales and profit resultsProven ability to meet business goals by driving results through store teamProven ability to plan and drive results while balancing shifting prioritiesRegularly interacts with the public in an often crowded and noisy interactive store environmentExcellent verbal and written skills and the ability to build, lead, and manage high performing teamsExcellent decision making ability in a fast-paced environmentAble to meet performance expectationsDetail orientated and excellent organization skillsProficient computer skills including word processing, spreadsheets, and software programsProven ability in leading the delivery of a high level of customer service and engagement in a retail environmentAbility to work a flexible schedule to meet the needs of the business; will require some weekends, evenings, and holidays
Physical Requirements:
- Operate office equipment and technology (i.e., computers, phones, fax, copier, etc.)
- Standing required for entire work shift
- Bend, lift, open, and move product up to 50 pounds as needed
- Travel (less than 10% of time)
