Head of Brokerage at Amherst

| Austin
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Head of Brokerage – Austin, TX
 
Amherst is revolutionizing the way U.S. real estate is priced, managed and financed in order to unlock opportunities for all market participants. Driven by data, analytics and technology, Amherst has a 20-year history of anticipating where the next risks and opportunities are likely to emerge and designing actionable strategies for investors to capitalize on opportunities across residential real estate, commercial real estate and public securities. Amherst, along with its affiliates and subsidiaries, has more than 1,000 employees, $5 billion under management and approximately $15 billion under advisement and oversight. In 2019, Bungalo sold its 250th home, and Amherst managed 25,000th home. To learn more, please visit www.amherst.com. 
 
Amherst is a proven leader in developing innovative investment solutions in the real estate capital markets. Underpinned by proprietary technology, robust analytics and a deep understanding of U.S. real estate markets, Amherst has a 20-year history of anticipating where the next risks and opportunities are likely to emerge and designing actionable strategies for investors to capitalize on opportunities across residential real estate, commercial real estate and public securities. Headquartered in Austin, Texas, Amherst has over 1,000 employees and continues to grow rapidly to capitalize on increasing industry opportunities. 
Our Single Family Residential Equity strategy (Amherst Residential) has quickly scaled since its establishment in 2012 to own and operate 20,000+ homes in 30 markets across 21 states in a vertically integrated real estate investment and operating platform. Across the SFR strategy, Amherst has raised almost $2.5bn in equity and arranged approximately $5.7bn in debt financing over the last five years and is currently investing more than $150mm a month in single family real estate assets. Amherst Residential combines national scale with local market expertise and on-the-ground execution.
 
The Role: Amherst acts as principal in many facets of the real estate market, buying and selling from our own balance sheet, lending and leasing our owned rental homes. This leader will consolidate all Amherst Residential consumer real estate sales and marketing teams into a cohesive full service brokerage division that expects to attract and acquire over 15,000 new lease clients and over 1,000 home buyers nationally in 2020. Curate a culture that thrives on sales and customer experience excellence that provides peace of mind to all those involved in transactions related to residential living. Implement tech-enabled processes, automation and workflow to ensure both sales and back-office functions are organized to drive growth, scale and execute on all transactions in a timely way. 
Oversee expansion of the technology platform built to provide a virtually seamless purchase experience for our Bungalo brand, as the backbone of Amherst Brokerage. Provide a world class customer experience while maximizing returns across channels i.e. i. Sourcing (Buy from Consumer), ii. Selling (homes, mortgages and home related services) and iii. Leasing.
 
Responsibilities:
  • Build a high-performance collaborative culture, and coach brokerage employees to take ownership and deliver exceptional, efficient performance across the division i.e. sales, marketing, customer support, product development, operations, finance, etc.
  • Hire and developing the best talent to meet current commitments and future growth; maintain a bench of highly capable, diverse, and engaged talent.
  • Design, implementation and governance of the customer journey across all sales segments, identifying opportunities to scale, automate and improve processes.
  • Streamline and centralize functions where possible, while recognizing where dedicated resources and/or specific expertize is required.
  • Establish high levels of quality, accuracy, and consistency in planning, forecasting, and budgeting.
  • Define KPI’s and performance measures to align with financial and strategic plans. 
  • Implement assessments, reporting, training and incentives to achieve stretch sales, leasing and operational targets.
  • Deploy best in class value-added products, including mortgage, warranty and post-sale services.
  • Set direction and priorities re investment and functionality for brokerage product managers and technology squad to digitize the brokerage process and optimize the salesforce.com CRM both pre-and post-sale.
  • Collect and assess data to identify enhancements and new opportunities for the brokerage division.
  • Utilize dedicated demand generation and marketing resources to create memorable, provocative and engaging product campaigns, and develop targeted social media and customer attraction strategies to drive engagement with the platform in most cost effective way.
  • Partner with the retail General Manager to position Bungalo as the premium brand and platform for both home purchasing and selling, and assist in identifying value added market partners.
  • Elevate brand recognition, expand product offerings and increase customer engagement. Improve the Net Promoter Score and identify other metrics that complement NPS.
  • Monitor competitors and their strategies to identify how to best promote and position Amherst product offerings.
Qualifications:
  • Min 15 years of experience in real estate brokerage including experience running in/outbound sales call centers and implementing sales operations processes.
  • Successfully run or been a COO in a significant size brokerage. Has strong executive presence, influencing and collaboration skills.
  • Built and led large teams as a player/coach. Able to translate business strategy into a compelling and inspiring “call to action” for team.
  • Able to synthesize complex information, and convert strategy into an executable plan – including articulating the value proposition, building commitment and overcoming resistance.
  • Experience automating manual processes and working closely with technology. 
  • Highly adept at successfully navigating, managing and communicating change and innovation.
  • Experience in building organizations, rapidly scaling teams and implementing related infrastructure.
  • Demonstrated ability to work independently and problem solve to meet deadlines in a fast-paced evolving environment.
What We Offer:
 This role will be based in Amherst’s brand new office space in the heart of downtown Austin.
  • A competitive compensation package, annual bonus, 401k match
  • Flexible PTO, 8 paid holidays
  • Employer-paid benefits (medical, dental, vision, health savings account)
  • Professional career development and reimbursement
  • Employee referral program 
  • On-premise fitness center, locker rooms
  • Monthly lunch stipends, fully stocked kitchen with snacks/drinks
  • Monthly/quarterly office events!
Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.
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Technology we use

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Location

Two offices around Austin at our HQ with beautiful views of Lake Austin in a modern office and our tech co-working space near Lady Bird Lake

An Insider's view of Amherst

What are some social events your company does?

Amherst is always participating in exciting events. From Dell Match Play to SXSW, Amherst engages in a variety of local events. We also host smaller events for employees such as summer BBQ's and happy hours. Nothing tops our holiday party, a true family celebration!

Austen

Director of Talent Programs

What projects are you most excited about?

I'm most excited about our Budget Revision Project! We were tasked with the challenge of moving a tedious process into a more user and mobile friendly system. This will allow the field teams to submit budget revisions from MSR Properties and have one system to manage the majority of their work. This excitement is why I love being a part of the team

Gage

Business Analyst

How has your career grown since starting at the company?

“At Amherst, I am able to work collaboratively with peers who have had years of experience similar to mine. The technology is current and evolving as the company grows. Therefore, my skills stay current and always improve.”

Stan

Senior Systems Engineer

How do your team's ideas influence the company's direction?

My team is expected to create new IP (Intellectual Property) through innovation in software, hardware, workflow process and data. Our goal is to build franchise value/shareholder value, solve difficult problems through creative solutions, and improve over-all efficiency that in turn makes life easier for all of Amherst

Todd

Chief Technology Innovation Officer

What are some things you learned at the company?

Within my first year, I have acquired solid enterprise-level knowledge in developing .NET applications by using Angular 4+, ASP.NET MVC, WPF, Entity Framework, and advanced SQL. We’re transitioning into ‘React’ apps that I'm excited about as it will add to my tech skills. I like that we have autonomy regarding the tech decisions in development

Ruchi

Software Engineer

What are Amherst Perks + Benefits

Amherst Benefits Overview

Competitive salaries
Choice of Mac or Windows hardware
Flexible vacation days, paid holidays, and work from home options
Medical, Dental, Vision, LTD, Life, EAP, and 401K with matching benefits
Stellar colleagues with proven track records
Free sodas, kombucha, cold brew, beer and healthy and unhealthy snacks at our Barton Springs WeWork location
Free lunch every day and breakfast tacos on Thursdays!

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Amherst provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Our coworking space near Ladybird Lake is pet-friendly!
Relocation Assistance
We offer relocation assistance depending on location and position.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Promote from within
Time allotted for learning
Amherst. allows employes to set aside 50% of working hours for learning.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Competitive compensation and bonus program. Flexible PTO. Health, vision, dental and long term disability coverage. Paid maternity/paternity leave. Attractive office space. Training certifications assistance. Daily catered lunch and stocked kitchens. Monthly birthday celebrations. Casual work environment with regular team-building outings. Breakfast Taco Thursday.

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