Head of Business Architecture, Customer Support Services at Atlassian
We're looking for Head of Business Architecture to lead a team through complex cross-functional business problem solving. As part of the Operations Enablement Team (OET) within our Customer Support Services department, the Business Architecture function solves how we'll deliver on planned capabilities. The Business Architecture team sets up OET for successful execution and is therefore critical to achieving our mission of scaling the CSS org.
Our portfolio of work encompasses everything necessary to scale the CSS organization. Today this looks like eight concurrent transformations across problem areas like migrations, tooling transformation, talent enablement, and more. Given our scale, this challenge increases in scope every day; the complexity, speed, and breadth are all on upward trajectories.
Are you excited about complex problem solving? Do you love navigating across multiple business contexts? Can you drive a team to quickly gather context and generate multiple paths forward? If so, we can't wait to have you join us!
You'll be a leading a growing team of Business Architects who are directly responsible for this problem solving. Success is multivariate, but includes delivering business requirements for subsequent execution through your peer groups. Once deployed, these capabilities should achieve their measurable success criteria. Example problems your team would solve are: How will we leverage our extensive partner network? How should we make sure we are delivering the right service levels to the right customers? How can we scale our migrations tooling? And many more
What you are accountable for
- Maintaining a rolling six quarter view into the business and staffing your team with the right number of people with the right skill sets to solve the business problems.
- Dynamic risk management; what's going to block your team? What uncertainty do we have in our solutions and how we do drive risk out?
- Developing deep understanding across the portfolio to help give our leadership team recommendations on where to focus.
What your team is accountable for
- Delivering effective business requirements that solve the stated problem / deliver the necessary capability.
- Maintaining close relationships with downstream execution to make decisions in service of driving the outcome.
- Effectively communicating the story of your solutions to get alignment across the business.
On the first day, we'll expect you to have
- 8+ years managing teams from business architecture, product management, strategy management, program management or business analysis.
- Experience leading teams through building a program from scratch, developing a strategy informed by research.
- Demonstrated ability to move ideas into concrete tactics, including anticipating challenges and helping programs get unblocked.
- It's great, but not required, to have experience working in a dynamic software company with operations and support teams located in different geographies.
More about you
You value high-quality work with attention to detail and have a track record of delivering both. You combine curiosity, judgment, humility, and drive, and like asking "why" to unravel a seemingly complex problem and get to the root cause. You engender a collaborative environment where teams work together to solve problems with a positive outlook.
When you encounter a problem, you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise good judgment to drive ahead. You have experience in organizational change and turning information and questions into action. You're effectively interacting with people across all levels of an organization and can field questions during a presentation like a pro.
You learn quickly to be impactful in new areas to keep pace with our rapid growth and evolution. You can take an ambiguous assignment and deliver value quickly. You employ multiple tools, methods, and techniques to get things done.
More about our team
Our mission is to scale the Customer Support Services organization through business transformation. We break down big-picture objectives into measurable goals, delivering solutions and outcomes across our internal teams. We take the time to assess our impact and carry learnings into the next opportunity.
Our team is made up of responsible, curious, judicious, and humble collaborators who constantly invest in their growth as leaders. We work as a team, bring issues to the table, and open dialogue among leaders to achieve our collective outcomes. We are driven by empowerment and enablement, and pull the right information, people, and resources together to make impactful decisions and improvements. There is no challenge too large that we can't solve as one team!
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who's who of tech is why we're here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned-collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we're looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we're committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team .
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we've identified and you think you can rock the role, we'd love to learn more about you.
Learn more about Atlassian's culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub .