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Head of Education and Training

| Austin

About Juniper Square

We've recently closed a new round of investment, giving us $25M in capital to aggressively expand our team to serve our customers better. For three years in a row we have tripled our team and more than tripled revenue, and we are on track to continue this growth in 2019. We're looking for people who thrive on taking on a lot of responsibility in a dynamic, high-growth startup environment to join us.

About the role

As our business and customer base grows, we will continue to hold our customers at the center of everything we do. As the Education and Training manager, you will be responsible for designing, delivering and maintaining the education and training programs for our customers and employees. You will create ways for our customers to get immediate and deep value from our product while supporting new Juniper Square employees so they can contribute as quickly as possible. In this role, you’ll have the opportunity to build from scratch an entire education and training program experience.

What you’ll do

  • Design, deliver and maintain training programs and curricula for new and existing customers and new Juniper Square employees
  • Create and deliver highly polished, customer-facing and internal-facing trainings and content that meet training objectives and learner needs. Content could include, but is not limited to: training videos, slide decks, instructor guides, articles and other learning resources
  • Redesign the existing help center and off the shelf resources
  • Monitor and measure effectiveness of training programs and conduct evaluations to identify areas for improvement in training process and resources
  • Collaborate with teams across Juniper Square to ensure customers and employees have resources they need to be successful

Qualifications

  • 5+ years of experience designing, creating and delivering organized, creative, and engaging learning content, training plans and curriculum
  • Ability to learn quickly and take on ambiguous and challenging new projects with excitement and enthusiasm
  • Knowledge of adult learning theories and experience with Learning Management Systems (LMS)
  • Strong written and oral communication skills, with an aptitude for explaining financial and technical information
  • Proven project management and leadership skills, including the ability to coach, train and influence others
  • Passion for teaching and helping others learn and develop
  • B.A. or B.S. degree

Benefits

  • Competitive salary and meaningful equity
  • Health, dental, and vision care for you and your family
  • Unlimited vacation policy and paid holidays
  • Generous paid family leave, medical leave, and bereavement leave policies
  • 401k retirement savings plan
  • Healthcare FSA and commuter benefits programs
  • Freedom to customize your work and technology setup as you see fit

At Juniper Square, we're building a company where all kinds of people from all walks of life are valued and respected. We encourage people from underrepresented backgrounds to apply. If you think this job sounds like you, come join us! We’d love to hear from you.

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Technology we use

  • Engineering
    • PythonLanguages

What are Juniper Square Perks + Benefits

Juniper Square Benefits Overview

Benefits at Juniper Square include:
Health, dental, and vision care for you and your family
401k plan
Paid vacation and company holidays
Meaningful equity
State-of-the-art technology setup, and freedom to customize your workstation as you need to be productive
Flexible schedules are possible

...and, of course, the opportunity to take on great responsibilities as part of a collaborative, hands-on team that is building a new company from the ground up!

For more information on what it is like to work here: https://www.glassdoor.com/Overview/Working-at-Juniper-Square-EI_IE15457…

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Professional Development Benefits
Job Training & Conferences
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