Help Desk Analyst at Atmosphere

| Austin
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Help Desk Analyst
(Austin, TX)
About this role:

Atmosphere isn’t just growing, we’re doubling! Which means we need twice as much technical firepower to keep everything on track. We are seeking a Help Desk Analyst who can work with our experienced IT team to maintain the integrity of our hardware and software, troubleshoot technical issues as they arise, and keep our employees from breaking the entire system. You can plan ahead but our team will always have something new to throw at you, so an ability to adapt quickly and a “make it work” attitude are a must.
About Atmosphere:
Atmosphere is the world’s first and largest free ad-supported streaming TV service for businesses offering original, owned, and operated TV channels along with Partner Channels from prominent brands. The platform has been built from the ground up with proprietary content, technology, and data to deliver unparalleled experiences for businesses and advertisers. The platform also provides a paid upgrade to a digital signage feature for businesses to run their house promotions within the content. Atmosphere was incubated under Chive Media Group and spun out in 2019.
RESPONSIBILITIES
  • Setup, support, & troubleshoot laptops/workstations/printers/network gear in a Mac-heavy environment
  • Resolve or escalate IT support tickets in a timely manner with a high level of customer service
  • Install and configure desktop applications and cloud/SaaS services
  • Onboard new employees with HR team by providing equipment, access, and tools needed
  • Conduct routine inventory audits (hardware/software/security) for compliance with IT standards & policies
  • Assist with network setup, maintenance, and troubleshooting
  • Contribute to process and policy improvements and provide IT support of company-wide initiatives
  • Limited travel between office locations (Austin) and potential future offices across the U.S., Canada, UK

REQUIREMENTS
  • Proficiency with macOS, iOS, and tvOS, including setup and troubleshooting
  • Experience with Google Workspace, Atlassian (Jira/Confluence), Slack.
  • Proficiency in troubleshooting and analyzing issues using a systematic approach 
  • Help desk support experience, preferably in a distributed office/remove environment
  • Multitask in a fast-paced environment while maintaining an emphasis on detail and quality
  • Good organizational skills, communication, and interpersonal skills with an attention to detail
  • Able to manage multiple projects in a fast-paced, deadline-driven environment
  • Must be flexible with taking on new responsibilities and proactive in researching solutions to technical issues

COMPENSATION & BENEFITS
  • Competitive pay
  • Company 401(k)
  • Company equity
  • Competitive insurance plans
  • Coolest office in Austin
  • Catered lunches
  • Open vacation policy
  • So much more!
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • LaravelLanguages
    • GCPLanguages
    • Vue.jsLanguages
    • FlaskFrameworks
    • LaravelFrameworks
    • Vue.jsFrameworks
    • Google CloudFrameworks
    • MySQLDatabases
    • RedisDatabases
    • BigQueryDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • InVisionDesign
    • SketchDesign
    • Google DocsManagement
    • JIRAManagement
    • PrismicCMS
    • Salesforce Marketing CloudCMS
    • PipedriveCRM
    • SalesforceCRM
    • Salesforce Marketing CloudEmail
    • Salesforce Marketing CloudLead Gen

Location

Atmosphere is in the heart of downtown Austin steps away from all the live action and minutes from the state capitol.

An Insider's view of Atmosphere

What’s the vibe like in the office?

A fast-paced, high-energy environment with an amazing work-life balance.

Cyrus

Account Executive

What projects are you most excited about?

Our most recent project was launching Nitro Circus TV which has been a huge success. I am looking forward to working with other prominent brands as well as crafting our own original and operated channels.

Jeremy

VP of Content

How does the company support your career growth?

There is a highly attainable promotional track through lifetime customer acquisition and a leadership development program that is designed to further career development.

Lydia

Senior Account Executive

How do you empower your team to be more creative?

By cultivating open communication and encouraging my team to voice their ideas and opinions. We intentionally change things up by working at coffee shops and holding "campaigns & coffee" meetings to freely strategize and brainstorm creative ideas.

Brittney

Head of Strategic Partnerships

What’s the vibe like in the office?

When coming to Atmosphere, they made sure that inclusion was a want and a need. Having women, LGTBQ, etc. embody the culture here will put us on the moon, and being a part of it is a dream!

Maddy

QA Engineer

What are Atmosphere Perks + Benefits

Atmosphere Benefits Overview

Competitive salary
Company (401(k)
Company equity
Competitive insurance plans
Coolest office in Austin
Catered lunches
Open vacation policy
So much more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
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