Implementation Analyst at Brightpearl

| Austin
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About the role:

Come join one of 2020’s Best Places to Work in the heart of downtown Austin where we’re making the lives of retailers simpler by automating the back office.

We are looking for a hard working, enthusiastic individual to work in our Professional Services and Implementation Project team. As a valued team member, you’ll utilize your analysis skills to interpret client data requests. Our team is creative, driven and focused on providing the most accurate and digestible data to our clients daily. You will gain first hand experience of delivering a cloud ERP solution to businesses throughout the world, working with some of the most exciting up and coming brands.

We pride ourselves on work-life balance so before we get too into your day-to-day, here are some of the things we bring to the table: generous PTO (20 days in all) plus 12 holidays, stocked kitchen, 6th street location, 100% paid medical and dental, but that’s not all, check out our website to see what else!

Your Day-to-Day Life:

  • Assisting Consultants in new account software set-up during the Implementation process
  • You will be collecting, manipulating & cleansing required data to complete assigned task(s)
  • Manipulate customer data using excel and migration tools
  • Creating bespoke templates using HTML and CSS
  • Capturing project data and recording it against internal systems
  • Monitoring Analyst dashboards to ensure data is maintained to support project timelines
  • Continuously seeking ways to improve and speed up the implementation process
  • Providing formal status updates to internal and external project stakeholders
  • Handling customer service enquiries and fielding ad-hoc technical enquiries;as they arise
  • Answering and responding to customer support tickets in the helpdesk system


About You:

  • Strong communication skills; the ability to communicate technical information to both technical and non-technical audiences
  • The ability to build customer relationships (internal and external)
  • Ability to work with little instruction on day-to-day work, and achieve results when presented with only general instructions on new assignments
  • Excellent organization skills. The ability to multi-task, manage conflicting priorities and manage workload to strict deadlines
  • Advanced skills in MS Excel essential
  • Experience using HTML and CSS
  • Bachelor’s degree essential

Desired Skills:

  • Understanding of API’s and interfaces
  • Basic understanding of databases e.g. MS Access
    • eCommerce software a plus (Magento, Bigcommerce, Shopify)
    • Understanding of Salesforce
    • Online marketplaces (eBay, Amazon etc)
    • Software applications such as Sage 50, Quickbooks, Netsuite
  • Basic understanding of Project Management
  • Customer service experience.
  • Located in Austin, Texas or willing to relocate
  • We will not be sponsoring any visas at this time


  • Join one of Austin's Best Places to Work 2020
  • Competitive compensation package: salary, 100% covered medical, dental, and vision
  • 20 days of annual PTO and 12 Holidays
  • Frequent virtual socials
  • Healthy work-life balance

Right now, we’re all doing our part to flatten the curve by working from home, but whenever its safe to return to the office, we offer:

    • A downtown Austin in an open and vibrant workspace
    • Frequent Company events, team building activities and after hour socials
    • We’re an energetic, driven organization who believe in promoting a healthy work-life balance and support remote working with management approval.

Check us out on Built In Austin to get more of an insight on what it’s like to work with

    Brightpearl is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

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    Technology we use

    • Engineering
    • Product
      • GolangLanguages
      • JavaLanguages
      • JavascriptLanguages
      • PHPLanguages
      • PythonLanguages
      • RubyLanguages
      • SqlLanguages
      • ReactLibraries
      • ReduxLibraries
      • Twitter BootstrapLibraries
      • Backbone.jsFrameworks
      • ExpressFrameworks
      • LaravelFrameworks
      • Node.jsFrameworks
      • SpringFrameworks
      • MemcachedDatabases
      • MongoDBDatabases
      • MySQLDatabases
      • PostgreSQLDatabases
      • Google AnalyticsAnalytics
      • BalsamiqDesign
      • JIRAManagement


    Located on 7th and Brazos, there's a great selection of lunch spots and coffee shops. We're also a short walk to the train stop!

    An Insider's view of Brightpearl

    What are some social events your company does?

    The Company is transparent with employees offering weekly stand up meetings, monthly all-hands meetings & Friday happy hour in the office. In addition, we have monthly lunch-and-learns, volunteer opportunities & friendly departmental competitions. Holiday parties & group team building activities are an optional way to get to know your colleagues!


    Head of HR US

    How do you collaborate with other teams in the company?

    Brightpearl has given me an amazing opportunity to see creative collaboration, support, and teamwork across departments where even the execs aren't afraid to dive in to assist and support our customers. I am so proud of my company for getting on the Built in Austin's Best Places to Work list, it was well deserved.


    Professional Services Project Manager

    What makes someone successful on your team?

    You have to be a self starter and vocal about what you need. Management wants you to be successful and will help you along the path to success, so don't be shy.


    Office & Operations Manager

    What’s the vibe like in the office?

    It's great to be a part of a company where your contributions are recognized and encouraged. From day one, I've felt support from the team and have consistently been provided insight on Brightpearl's trajectory. I'm incredibly excited for both the future of my career here, and the future of Brightpearl.


    Presales Engineer

    What are Brightpearl Perks + Benefits

    Volunteer in local community
    The Company offers paid volunteer opportunities annually for employees to work together on a community project.
    Friends outside of work
    Eat lunch together
    Open door policy
    Team based strategic planning
    Group brainstorming sessions
    Open office floor plan
    Highly diverse management team
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Brightpearl offers the opportunity for employees to save money on a pre-tax basis for things that they are already paying for on medical, dependent care and commuter expenses.
    Disability Insurance
    Brightpearl pays 100% of the cost for Short-term and Long-term disability benefits.
    Dental Benefits
    Brightpearl's dental plan pays 100% of the cost for preventive care 2x in a 12 month period. The employee premium is covered at 100% by the Company.
    Vision Benefits
    Our vision plan is through one of the largest network of providers. Brightpearl pays 100% of the employee premium for this benefit.
    Health Insurance Benefits
    We have two Medical plans. A High Deductible Plan with a HSA option which the Company contributes to every pay period. Also a traditional PPO plan. Both employee premiums paid 100% by the Company.
    Life Insurance
    Brightpearl pays for 1x base annual salary for every employee.
    Onsite Gym
    Our Austin office has access to an onsite fitness facility for all employees.
    Retirement & Stock Options Benefits
    Our 401K plan is currently through Vanguard and offers a wide selection of funds to choose from to round out your saving options. We also offer a ROTH choice as well.
    Company Equity
    Child Care & Parental Leave Benefits
    Company sponsored family events
    Acme co. sponsors family oriented events Annually.
    Vacation & Time Off Benefits
    Generous PTO
    Our PTO plan gives employees 120 hours of time to use for vacation or personal reasons.
    Paid Volunteer Time
    Our employees receive 8 hours per year of paid volunteer time.
    Paid Holidays
    Brightpearl offers 12 holiday days including the employee's birthday!
    Paid Sick Days
    Perks & Discounts
    Beer on Tap
    Casual Dress
    Brightpearl focuses and the work that the employees contributes and supports each employee to come to work in a casual office dress.
    Company Outings
    Brightpearl has team-building events, Company-wide holiday parties, a BBQ family-friendly event and many opportunities for happy hour as well.
    Stocked Kitchen
    Brightpearl has a stocked kitchen with coffee, tea and snacks.
    Some Meals Provided
    The Company will host frequent lunch and learn opportunities for the employees.
    Happy Hours
    Happy hours are hosted Once per month.
    Parking is reimbursed up to $150 per month for parking in Austin.
    Fitness Subsidies
    We have partnered with Gold's gym to offer our team discounted rates!
    Professional Development Benefits
    Job Training & Conferences
    Lunch and learns
    Acme Co. hosts lunch and learn meetings once per month.
    Promote from within
    Online course subscriptions available

    Additional Perks + Benefits

    The Company also pays for a College Assistance Program which offers free access to professionals to help you with college planning and debt related to education. Also, Brightpearl has an Employee Assistance Program which provides free and confidential counseling and financial advice.

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