About Care.com 

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

What Your Days Will be Like: 

The Client Success Implementation Associate provides critical support across all enterprise clients ensuring successful program launches as well as fostering highly valued client relationships.  The right candidate for this role possesses a blend of highly developed organizational, communication, analytical, collaboration, and relationship management skills.  These skills are employed daily while engaging with the new and client sales teams; by providing insight into product and service applications and results; coordinating and communicating across business functions to get results; and negotiating sometimes challenging situations with clients.

This individual is highly skilled at understanding, communicating, and delivering solutions to support the complex requirements of clients by coordinating and collaborating with the internal partners (Operations, Product Management, Marketing, Account Management & Sales).  

What You'll be Working On:

• Project manage multiple simultaneous new client implementations including cross-functional communications and preparations
• Support existing client upsells with system capabilities support and technical adjustments to fulfill on clients objectives
• Handles the implementation and maintenance of client eligibility files
• Proactively raises and works to resolve issues specific to a client, or systemic in nature
• Identifies, recommends, and with approval, implements process improvement and client communication initiatives
• Run Client Success inbox & slack channel communication with internal partners

What You’ll Need to Succeed:

• Project management skills, including proven skills in implementing and managing project work and partner concerns due to timelines
• Strong communication skills and the ability to instill confidence with internal and external partners
• Collaboration skills and ability to identify and bring together appropriate parties to drive decisions, resolve conflicts and deliver results
• High level of initiative & ability to work autonomously
• Meticulous with a high level of quality awareness
• Proven experience with Excel, Powerpoint, and other Microsoft Office tools, System configuration

For a list of our Perks + Benefits, click here!

**Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please reach out to [email protected].**

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Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).