The Company

Orchard is transforming the way people buy and sell their homes. Simplifying it, to the way it should have always been; fair and true to market, straightforward, easy.  

Every year in the U.S., $1.5 trillion of single family residences transact, generating over $120 billion of fees in a process that has changed little in decades. For the average American, the home purchase and sale process takes months, creates anxiety and is filled with uncertainty and hassle. 

Orchard offers a modern alternative, making one of life's biggest decisions -- the sale and purchase of a home –so stress free, fair and simple that people cannot imagine any other way.  

Orchard is headquartered in New York City, has 240+ employees and has grown 10x year over year. We have raised $250 million in financing from top tier investors including: Firstmark, Accomplice, Navitas and Juxtapose.

We are proud to be recognized by Inc. Magazine as a best workplace of 2020 and have a 4.9 Glassdoor rating!

Role and Responsibilities

As an Orchard Implementation Team Manager, you will be responsible for ensuring that the customer journey starting from under contract through to final closing is handled efficiently and accurately. The ideal candidate is someone who is comfortable in ambiguity and willing to “roll up their sleeves” on any task big or small in order for us to help deliver an incredible home buying and selling experience for our customers. If that sounds like something you’re excited about, we want to hear from you. You will report to Jenna Rozenblat, Orchard’s Head of Real Estate Operations. This role will be based in our Austin, TX office.

What You’ll Do

• Hire, coach, and lead a growing team of Transaction Coordinators supporting our Home Advisors and Listing Agents across all of our markets (Atlanta, Austin, Denver, Dallas-Fort Worth, San Antonio, and growing!)
• Hold team accountable for performance, ensuring they are meeting or exceeding SLAs
• Work alongside your direct reports to understand the nuances of their role while also managing your team's results
• Act as a point of escalation for all operational expectations during the customer journey from contract to close
• Collaborate with cross-functional leaders on Orchard’s Contracts, Title, Agent, and Accounting teams to refine processes across the operation

Personal Characteristics

• Skilled people manager that knows how to build, develop, and manage a team of customer-oriented individual contributors 
• Comfort operating in a metrics-driven, performance-based culture
• Owns the results of the team and focuses on continuous improvement 
• Collaborative team player who enjoys working cross-functionally across an organization
• Low ego, with the ability to take feedback and iterate quickly
• High energy and action-oriented with a history of getting things done in complex, fast moving environments
• Organized, resourceful and detail-oriented, with a friendly focus on customer service
• Excellent verbal and written communication skills

Required Experience 

• Proven experience driving a team’s performance through individual coaching and team motivation
• Familiarity with working in an organization that uses (and builds!) technology to enable operational processes that drive customer outcomes 
• Minimum 4 years of experience in similar field or capacity and at least 2 years of experience managing teams
• Salesforce experience preferred
• Bachelor's degree