Incident Response Lead at Facebook

| Austin
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The Facebook Legal team is seeking a motivated, highly-organized, detail-oriented candidate to join our Incident Response Team as a Team Lead. The right candidate must have a strong work ethic, excellent judgment, and exceptional partnering skills. They will contribute their previous management experience to this dynamic and impactful team.

The position is full-time and would be based in our Austin office.


Incident Response Lead Responsibilities

  • Lead and support a team that assess inbound emergency escalations and make immediate decisions based on a variety of complex factors and coordinate with internal and external partners including law enforcement to provide real world assistance to people in crisis.

  • Be willing and able to work with sensitive issues and content that includes but is not limited to child exploitation, graphic violence, self-injury, suicide which may be considered offensive or disturbing.

  • Provide mentorship, coaching, guidance and support career development for individual contributors while removing roadblocks and encouraging innovative solutions.

  • Foster a supportive, constructive, and collaborative team environment for individual contributors tasked with working an intensive caseload.

  • Provide real-time summaries for cross functional partners related to ongoing and resolved emergency escalations.

  • Clearly respond to process and policy questions from law enforcement, government agencies and cross functional partners.

  • Work collaboratively with cross functional partners and drive improvements to policies and processes related to high priority urgent requests.

  • Analyze operational data to identify trends and work cross-functionally on solutions.

  • Participate in on-call emergency response rotation as well as after-hours and weekends when necessary.

  • Must be available to work a regular schedule with hours typically between 11am to 7pm.

Minimum Qualifications

  • Bachelor's degree.

  • 5+ years of professional experience in operations, people management, and/or business strategy and prioritization.

  • Experience managing a team of 6+ employees.

  • Experience leading and supporting a team focused on crisis, trauma or safety issues.

  • Strategic thinker with analytical and creative problem-solving skills.

  • Self-starter, intellectually curious and a creative individual who can operate in ambiguity.

  • Proven communication skills, demonstrated experience as a collaborative team player.

  • Highly organized with experience prioritizing multiple functions and tasks while managing their work time efficiently without compromising quality.

  • Experience working independently with impeccable judgment.

  • Demonstrated experience managing pressure.

Preferred Qualifications

  • Experience working or leading within a global team.

  • Bilingual or native fluency in Arabic, Portuguese or Spanish.

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

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