Incident Response Manager at Procore Technologies

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What if you could use your technology skills to develop a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, and yet it’s also one of the world’s least digitized industries, not to mention one of the most dangerous. That’s why we’re looking for a talented Incident Response Manager to join us on our journey to revolutionize a historically underserved industry. 

As an Incident Response Manager at Procore, you’ll lead efforts across our Research & Development teams to build and drive a world-class incident management process in a SaaS distributed infrastructure and applications product.

This position can be based at our headquarters in Carpinteria, CA on the bluffs overlooking the Pacific Ocean or Austin TX office located at the heart of downtown. We’re looking for someone to join our team immediately.


What you’ll do:

  • Analyze and coordinate inter-organization incident response and troubleshooting activities on critical incidents
  • Lead, manage, and drive implementation of the Incident Response process, including post-incident follow-up activities across R&D teams
  • Creatively encourage and maintain a blameless incident response culture
  • Design and implement effective postmortem learning and knowledge sharing practices to ensure that the spirit of continuous improvement is at the heart of our Incident Response process
  • Work collaboratively with stakeholders across R&D to define goals and track performance trends against Incident Response target metrics such as time to first response, time to resolution, etc., across a variety of services.
  • Create and maintain documentation detailing Incident Management practices
  • Drive root cause analysis
  • Help ensure that incident follow-up task SLAs are met, and that incident tickets and related issues are escalated, resolved, or closed in a timely manner
  • Work with stakeholders in R&D and Customer Success to ensure that we’re delivering consistent, high-quality incident communication to both internal and external stakeholders

What we're looking for

  • A minimum of 4+ year’s experience in an incident management role
  • Extremely detail- and process-oriented with the ability to generate results and drive service improvements
  • Deep background in enterprise SaaS, infrastructure engineering (SRE) and devops practices
  • Experience in IT Service Management (ITSM) and/or IT Information Library (ITIL) principles
  • Excellent written and interpersonal communication skills 
  • Proven track record of successfully driving initiatives and organizational change management

About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, housing complexes, and more. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. Check us out on Glassdoor to see what others are saying about working at Procore!

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, flexible paid time off (Procore Values Time), employee enrichment and development programs, and volunteer days.


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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore Austin is the second largest of our offices, occupying six floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
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