Inside Solutions Consultant (Austin) - Bilingual

| Austin
Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 
We are a Silicon Valley-based company aiming to expand our pre-sales support for Inside Sales and the Sales Ecosystem. As a Solution Consultant, you will be a crucial contributor to building up our operations and qualifying opportunities.

The Role

  • In this role you will partner with Sales Directors and Solution Consultant Managers to:
  • Understand potential business opportunities at customer prospects. This includes researching and understanding prospects go to market strategies and identifying potential solution hypotheses and value drivers of CX programs at the prospects organization.
  • Work with prospects and decision-makers at leading brands on a mission critical task – helping their companies improve in the eyes of their ultimate judges: customers
  • Immerse yourself in Medallia’s cutting-edge technology and tackle real business problems for our customers and prospects
  • Gain exposure to a wide range of industries and work with great colleagues from diverse backgroundsBuild your knowledge and skill-set in value-based selling
  • Be a critical member of the sales team, a leader, coach, and a trusted advisor for our prospects
  • Have the chance to own your career path as we build and grow a new team

Responsibilities

  • Solution Consultants partner with the broader Sales Team to shape the Customer Experience vision of prospects and existing clients and present Medallia’s Digital and Best Practices Packages.
  • RFP’s - Put together compelling and creative RFP responses using robust internal RFP repository systems and templates that demonstrate the value of Medallia
  • Find and determine the best response to standard questions related to product capabilities, unique competitive capabilities, security and technology, Best Practices, customer examples, service delivery model, etc…Create and articulate program design requirements mapped to Medallia capabilities and customer-defined business goals
  • Product Demonstrations - Master Medallia’s product capabilities and address a wide variety of business concerns through a customized and differentiated product capability demonstration using Medallia’s software platform
  • Scoping - Prepare scope documents, and professional services pricing estimates using internal calculators and documents for Best Practice Platform solutions
  • Customer Discovery - Build relationships with customers to identify business goals and limitations with their current CX approach/solutions
  • Solution Design - Propose CEM solutions that transform the business and organizational culture of prospect companies using our Best Practice Platform solution framework
  • Cross-functional collaboration - Collaborate with Sales, Product, Marketing, Legal and Professional Services to deliver on prospect needs

Minimum Qualifications

  • Bachelor's Degree or equivalent work experience
  • Experience (2 years minimum) in a customer-facing role or sales organization
  • Bilingual Spanish/English (native fluency)
  • Consulting skills (e.g. strategic, technological) and balance between a service-driven and sales mindset
  • Technical skills (e.g. CSS, HTML, web analytics)Understanding of diverse industries (including Telco, Retail, Hospitality, Finance, Insurance, B2B)
  • Previous experience in software/technology and ideally in pre or post-Sales support
  • Experience delivering presentations and demonstrate applications through remote web conferencing software

Preferred Qualifications

  • Consulting skills (e.g. strategic, technological) and balance between a service-driven and sales mindset
  • Technical skills (e.g. CSS, HTML, web analytics)Understanding of diverse industries (including Telco, Retail, Hospitality, Finance, Insurance, B2B)
  • Previous experience in software/technology and ideally in pre or post-Sales support
  • Experience delivering presentations and demonstrate applications through remote web conferencing software
  • Prior experience/background in Customer Experience a plus
  • Excellent business and technical presentation skills, communication (oral & written), and relationship building skills, across all levels of management
  • Demonstrated interest in technology, including comfort with technical concepts and ability to become a subject matter expert with new technology applications
  • Ambitious and self-motivated with a high emotional IQ
  • Ability to apply strategic thinking and demonstrate understanding of requirements to execute
  • Ability to make decisions guided by policies, procedures and business plan with limited guidance
  • RFP and/or proposal writing skills experience
  • Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments
  • Ability to apply strategic thinking and demonstrate understanding of requirements to execute
  • High capacity to learn new terminology, technology, and products

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

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Technology we use

  • Sales & Marketing
    • SalesforceCRM
    • Outreach.ioLead Gen

Location

3300 N Interstate Hwy 35, Austin, TX 78705
3300 N Interstate Hwy 35, Austin, TX 78705

What are Medallia Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fitness Subsidy
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Perks include an open vacation policy, a 401(k) program, employee assistance, FSA accounts, twelve weeks fully paid new parent leave and six weeks 100 percent paid short-term disability.

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