Restaurant365
Helping restaurants thrive!
Austin, TX

Integration Support Specialist

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Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, all-in-one solution for accounting and store operations for restaurants. 


We are one of the fastest growing tech platforms in the restaurant space and we recently secured a $20M investment from Bessemer Venture Partners. Our clients include well-known franchises to your favorite local spot, fine dining to fast casual - R365 does it all! 


We are excited to bring on an Integration Support Engineer to our team in Austin, TX. In this role you will work closely with both our Customer Success and Integration Development teams to ensure our customers receive topnotch support. 


Core Competencies: 
• Keep a strong client-focus in executing all functions of the job • Communicate effectively and respond to emails and inquiries within reasonable time frames • Team player attitude, work cross-functionally across multiple departments • Innovation, accountability, and quality in all you do!! 
What you'll be doing:  
• Master R365 integration features and tools • Provide top-notch support to customers on integration-related topics • Ensure integration support tickets are responded to meaningfully and consistently; resolve problem tickets • Serve as an escalation point for the Onboarding team and a liaison between integration partners and internal developers • Validate data integrated into R365 software - pinpoint and correct any discrepancies • Learn, support, and maintain integrations for customers 


What you need for this position:  


• Strong problem-solving skills • Tech-savvy - ability to learn new software easily • Strong knowledge of data sets and data flow (Database skills are a plus!) • Customer service skills • Excellent written and verbal communication • Detail-oriented, strong organization • Ability to prioritize and effectively mange time 
Plus Skills! (preferred but not required) 
• Restaurant industry experience • Accounting knowledge/experience • Familiarity with APIs (REST and OData endpoints) • Software development 


What's in it for you:  
• Competitive compensation • Comprehensive benefits package • Simple IRA + matching • Employee stock options • Flexible time off + company holidays • Phone and internet reimbursement • Weekly catered lunches + snacks • Wellness program • Company sponsored events • New office space in Austin 


Why work with us? 
• Cutting-edge, industry disrupting technology • Thriving company • Huge growth potential • Passionate, fun, supportive team

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What are Restaurant365 Perks + Benefits

Restaurant365 Benefits Overview

Competitive compensation package
Comprehensive medical benefits
R365 pays 100% of the premium for medical, dental, and vision insurance for employees
401k + matching
Team member stock options
Flexible PTO + Company holidays
Wellness initiatives
Philanthropy events

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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