Integration Support Specialist at Procore Technologies (Austin, TX or Remote)
Procore is looking for an Integration Support Specialist to assist with our financial ERP integrations for some of the top construction accounting solutions. Use your problem detection, investigation and resolution skills to troubleshoot and find solutions with our clients. Being independent yet collaborative, creative, analytical and empathetic are all things we're looking for in our next team member. If that sounds like you, we'd love to hear from you!
This position will report to the Manager, ERP Support and have the opportunity to be based in our Austin, TX, Willmar, MN, Portland, OR, or Carpinteria, CA offices. We’re looking for someone to join us immediately.
What you'll do:
Manage second-tier support escalations, via email and phone. Including troubleshooting integration connectors and other elements in the customer’s Windows environment
Collaborate with product management to identify issues, enhancement and feature requests from customers
Develop training content, contribute to knowledge base articles, FAQs and other documents concerning Procore’s accounting integrations
Be a resource for Sales, Marketing, and Customer Support teams for questions related to accounting integrations and construction accounting practices
What we’re looking for:
2+ years in a technical support, customer-facing role
Bachelor’s degree or equivalent work experience
Experience with a ticketing system (Zendesk, Service Cloud, Desk, etc.)
Experience with incident management (e.g. outages) and customer communication
Experience configuring permissions and services on Windows servers
Familiar with the phases of the construction lifecycle including accounting practices and project management
Knowledge of accounting packages such as Sage 300 CRE, Quickbooks, Viewpoint Spectrum, Viewpoint Vista, Sage 100 Contractor is desirable
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Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.