IT Help Desk Engineer
ABOUT ACEABLE
Aceable is a mobile education platform that focuses on creating affordable, engaging and convenient online courses available across all of your mobile devices. Built by former teachers, NASA engineers, and those passionate about education, the Austin-based team is obsessed with helping people reach life goals and milestones through online certification.
After launching its first mobile app to provide accredited driver's ed courses, Aceable expanded into real estate education and is quickly becoming one of the leading online real estate schools in Texas. To date, Aceable touts more than 16 million users and counting across all verticals, as it continues to expand adding millions nationwide each year.
Named by the Austin Business Journal as one of the Best Places to Work in Austin in 2017 & 2018 and winner of the Austin Chamber of Commerce’s Austin A-List for the Hottest Growing Startup in 2017. Aceable fosters a creative and collaborative culture whose overall mission is to impact as many student-lives as possible.
WHAT YOU’LL DO
- Field incoming help requests from end users via a variety of intakes (phone, walkup, email, etc)
- Documents all pertinent end user identification information, including name, department, contact information, and nature of request or incident
- Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
- Identifies and learns appropriate software and hardware used and supported by the organization
- Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Responsible for the upkeep, configuration, and reliable operation of multi-user computers
- Performs hands on technical duties including installation, configuration, maintenance and performance tuning for supported technologies
- Responsible for operational and project-oriented deployment of new technologies
- Supports technologies within the infrastructure related to processing, virtualization, storage and converged communications with hands-on planning, design and implementation
- Provides day to day operational support
- Document system configuration
WHAT YOU’LL NEED
- Bachelor’s degree or equivalent experience required
- Experience: 3+ years’ experience as helpdesk support/service
- Mac OS and Windows administration
- Knowledge of systems security
- Excellent customer service skills
- Excellent communication skills both verbal and written
ACEABLE PERKS
- Join one of Austin's Best Places to Work in 2017 and 2018
- Competitive salary and benefits
- Generous paid time off
- Passionate, high-achieving teammates excited to help you succeed and learn
- Our own space on the top floor of a downtown building
- A team meal every week
- Fully stocked drink fridges and snacks + cold brew coffee on tap
- Company events & other activities (Holiday parties, Happy hours, quarterly volunteering)
- Transportation stipend
- Education stipend
At Aceable we celebrate and support all differences. Aceable is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status.