As an IT Helpdesk Technician, you will help scale DISCO by orders of magnitude and extend the organization’s presence globally while ensuring the security of the company’s intellectual property and user data. You will be responsible for handling endpoint management, user account provisioning, and service desk requests while helping to facilitate this explosive growth.

What You'll Be Doing

• Deliver exceptional, customer service focused front line technical support to our growing organization.
• Troubleshoot and resolve issues with endpoints, networks, AV, printers and more.
• Administer Google Suite accounts (Gmail, Docs, Drive, etc.).
• Configure and manage client management tools (configuration management, malware detection, etc.) on both Mac OSX and Windows.
• Review endpoint alerts and other reports and take the necessary action to remediate any security concerns. 
• Manage user provisioning and de-provisioning including accounts, equipment, data handoff, etc.
• Ensure frictionless IT through proactive resource and asset management.
• Design, own and drive IT projects and deliverables.
• Take the initiative in identifying and improving internal IT processes.
• Maintain and develop detailed documentation related to IT process and the end-user knowledge base.
  

Skills You Have...

• Experience with the use and administration of Google Suite (Gmail, Docs, Drive, etc.). 
• Experience configuring, maintaining, and troubleshooting Windows PC and Apple Mac
  laptops.
• Experience working with cloud-based unified communications and conferencing solutions.
• The ability to effectively assist users in-person and remotely including provisioning equipment and environments to maintain a secure profile.
  

Even Better If...

• You have experience in the maintenance and design of global office networks with a solid understanding of network administration and security.
• You have experience with a ‘cloud-only’ environment.
• You have experience migrating to or implementing cloud-based Identity solutions.
• You have experience managing a fleet of Mac systems using Jamf.
  

Our Technology Stack

• Protocols - SAML, TLS, 802.1, LDAP, RADIUS, SCIM, SNMP
• VPN - IPSec, OpenVPN
• Identity - JumpCloud
• Networking - Meraki
• Conferencing - Zoom
• Physical Security - Variety
• EMM - Jamf
  

What You'll Get

• Competitive salary
• Opportunity to be a part of a start-up culture — fastest-growing company in its space
• Flexible PTO
• Onsite gym & showers
• Medical, dental, and vision insurance 
• Flexible spending accounts
• 401(k)
• Company volunteer/fundraising activities
• Career advancement opportunities
  

About DISCO

DISCO is a recognized leader in legal technology — and we’re just getting started. 
Founded in 2012, DISCO’s mission is to create great technology to modernize the practice of law. Our solutions apply artificial intelligence and cloud computing to help lawyers and legal teams improve legal outcomes for their clients. Corporate legal departments, law firms, and government agencies around the world use DISCO as their ediscovery solution for compliance, disputes, and investigations. 
Annual company revenues have more than doubled every year since our founding. We have raised more than $135 million in venture capital, more than any other enterprise legal tech company. We are using this investment to accelerate growth in the $12.5 billion ediscovery market — and to expand our platform beyond ediscovery, applying our unique combination of world-class engineering and deep legal expertise to build products that will transform other areas of legal practice. We opened our London office in 2018 and have plans to further expand our presence outside the United States.
Are you ready to revolutionize the practice of law? Join us!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.