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IT Helpdesk Technician

| Austin
As an IT Helpdesk Technician, you will help scale DISCO by orders of magnitude and extend the organization’s presence globally while ensuring the security of the company’s intellectual property and user data. You will be responsible for handling endpoint management, user account provisioning, and service desk requests while helping to facilitate this explosive growth.
What You'll Be Doing
  • Administer Google Suite accounts (Gmail, Docs, Drive, etc.).
  • Configure and manage client management tools (configuration management, malware detection, etc.) on both Mac OSX and Windows.
  • Review endpoint alerts and other reports and take the necessary action to remediate any security concerns. 
  • Manage user provisioning and de-provisioning including accounts, equipment, data handoff, etc.
  • Manage tickets in the queue in a timely manner to ensure the smooth operation of the business.
  • Ensure frictionless IT through proactive resource and asset management.
  • Help lesser experienced team members decompose problems into subparts (i.e. divide and conquer) and understand how the parts synthesize into a solution.
  • Take the initiative in identifying and improving processes that are suboptimal.
Skills You Have...
  • Experience with the use and administration of Google Suite (Gmail, Docs, Drive, etc.). 
  • Experience configuring, maintaining, and troubleshooting Windows PC and Apple Mac
    laptops. 
  • Experience working with cloud-based unified communications and conferencing solutions. 
  • The ability to effectively assist users in-person and remotely including provisioning equipment and environments to maintain a secure profile.
Even Better If...
  • You have experience in the maintenance and design of global office networks with a solid understanding of network administration and security.
  • You have experience with a ‘cloud-only’ environment.
  • You take part in the selection and implementation of software and patch management products.
  • You have experience migrating to or implementing cloud-based Identity solutions.
Our Technology Stack
  • Protocols - SAML, TLS, 802.1, LDAP, RADIUS, SCIM, SNMP
  • VPN - IPSec, OpenVPN
  • Identity - JumpCloud
  • Networking - Meraki
  • Conferencing - Zoom
  • Physical Security - Variety

What You'll Get
  • Competitive salary
  • Opportunity to be a part of a start-up culture — fastest growing company in its space
  • Flexible PTO
  • Onsite gym & showers
  • Medical, dental, and vision insurance 
  • Flexible spending accounts
  • 401(k)
  • Company volunteer/fundraising activities
  • Career advancement opportunities
About DISCO
DISCO is the leading provider of e-discovery solutions for law firms, corporations, and government agencies. With technology and services that automate and simplify complex and error-prone tasks that distract from practicing law, DISCO empowers lawyers and their teams to effectively manage discovery processes. DISCO is the e-discovery choice of leading U.S. law firms including litigation boutiques and AmLaw, Fortune 500 companies, as well as government agencies around the world.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • TorchFrameworks
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

3700 N. Capital of Texas Hwy., Austin, TX 78746

What are DISCO Perks + Benefits

DISCO Benefits Overview

DISCO knows its employees and their embrace of the inventor's spirit is the secret of our success. Our focus is keeping DISCO a great place to work, which includes providing benefits and perks that help our employees live up to their potential.

Culture
Volunteer in local community
DISCO Cares was born out of Hurricane Harvey rescue and rebuild efforts. It's driven by our employees and supported by our leadership. We donate time, money, and technology to local charities.
Partners with Nonprofits
DISCO Cares works with Explore Austin on mentors and needed equipment. We also partner with the Capital Area Food Bank, the Salvation Army, and others in our local communities.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
DISCO employees who have elected to have an FSA can contribute up to $2650 annually.
Disability Insurance
Dental Benefits
Our dental plan has a $0 premium for the employee, with a reasonable monthly premium up for additional family members.
Vision Benefits
Our vision plan has a $10 copay for annual well vision exams and an $180 allowance for glasses and $150 allowance for contact lenses.
Health Insurance Benefits
DISCO offers a variety of health insurance plans. Our high deductible plans cover 100% of the employee's premium with an HSA and we also provide PPO/FSA plans.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
DISCO offers a dependent care FSA where employees can contribute up to $5000 tax-free dollars towards child or elder care.
Flexible Work Schedule
DISCO provides employees with a work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program includes full-time work from home for positions like our Regional Sales Executives and work remotely on occasion as needed.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
DISCO offers pre-tax commuter benefits for employees where transit and parking are relevant costs.
Free Daily Meals
Austin employees get free lunch on Monday-Friday.
Stocked Kitchen
DISCO has a well-stocked kitchen including healthy snacks, sodas, coffee, cold brew, and Topo Chico.
Some Meals Provided
Austin employees get free lunch on Monday-Friday.
Parking
We offer employees free on-site garage parking.
Professional Development Benefits
Cross functional training encouraged
Promote from within
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