IT Manager at Bright Health

| Austin
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Making Healthcare Right. Together.” is the cornerstone of all we do. Our vision is through powerful relationships with Care Partners, we help all people live healthy and brighter lives. To successfully achieve our mission and vision as we operate in a dynamic health care environment, we expect Bright employees to embody and uphold our core values in work and interactions, both internal and external: be brave, be brilliant, be accountable, be inclusive, and be collaborative.

We are looking for an experienced IT Leader to lead Bright’s End User Applications team. This team is comprised of System Administrators providing 24x7 coverage of front-line application support needs. The IT Manager must have a strong customer service background coupled with technical skills in all aspects of software applications and business system architecture, implementation, and maintenance. This includes systems like Telephony and enterprise compliance and integration with systems like single sign-on or other business systems.

YOUR RESPONSIBILITIES

  • Articulate, implement and manage a vision and end state of end-user applications in an Enterprise business
  • Ticket management and major incident management at an enterprise scale
  • Develop, execute, and hold staff accountable for policies and procedures that include incident identification, documentation, assignment, management, and escalation
  • Drive implementation of identity and access management and role-based access controls to align with compliance and governance requirements while delivering positive user experience outcomes through single sign-on adoption
  • Develop and execute plans for system integration activities between disparate business systems
  • Ensure documentation and knowledge base article generation on business applications that increase end-user computer literacy and self-sufficiency
  • Gathering data, statistical analysis, and reporting of metrics (i.e., KRIs, KPIs) for IT operations
  • Build customer experience objectives into the team and individual goals and ensure accountability
  • Perform IT general control (ITGC) auditing actions as requested by internal and external audit teams
  • Serve as an escalation point and incident manager

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

  • Bachelor’s degree (Ideally in Technology or Security), or relevant work experience
  • 8+ years of relevant work experience in Information Technology
  • 5+ years supervisory/management experience leading a Systems Administrations team
  • 3+ years of experience managing a 24x7 high-availability environment
  • Demonstrated knowledge of effective Information Technology Service Management (ITSM) best practices with proven execution
  • Demonstrated ability to guide team members in troubleshooting, issue resolution, or escalation
  • Prior experience managing end-user applications (Office 365, SharePoint, JIRA Service Desk, Telephony systems) Prior experience integrating or leading integration activities between different end-user applications
  • Prior experience implementing or leading implementation activities of single sign-on, management of identity and access management as well as designing role-based access controls
  • Process improvement and performance optimization experience preferred
  • Call center software experience preferred

PROFESSIONAL COMPETENCIES

  • A can-do, positive attitude
  • Ability to learn new technologies and applications on your own
  • Skills in critical thinking, problem-solving, and the analysis, interpretation, and evaluation of complex information
  • Outstanding communication skills as well as proficiency in interpreting results and formulating recommendations/action plans
  • Proven ability to professionally communicate clearly and effectively both verbally and in writing to technical and non-technical audiences
  • Proven ability to organize multiple priorities and manage projects and team to achieve deliverables that meet or exceed agreements and expectations
  • Sound judgment and conflict resolution skills

 We’re Making Healthcare Right. Together. 

We've won some fun awards like Modern Healthcare and Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our team!

Check out this great video showcasing just some of the fantastic Technology Team broadcasting from our ATX office!
 
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

BRIGHT ON!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • PowerShellLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • FlutterLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • InVisionDesign
    • SketchDesign
    • Lucid ChartDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • Microsoft DynamicsCRM

Location

We are downtown at 515 Congress Avenue, right in the heart of downtown! Tons of restaurants and close to public transportation.
Making Healthcare Better For All At Bright Health
Watch

An Insider's view of Bright Health

What’s the vibe like in the office?

The office has a relaxed and laid back vibe but people are very serious about their work - perfect!

Anthony

Data Engineer

What does your typical day look like?

My day is so varied, given how quickly we're growing, which is fulfilling for me. I have a good balance of strategic and tactical work in my day as well as time to focus and time to collaborate.

Jen

VP, Digital

What makes someone successful on your team?

A hard-working team player who thinks first and codes next is likely to learn a lot and quickly become a valuable member of the team. Lots of experience with some of our tooling is always nice, but if someone can't knowledge-share well or responds poorly to code reviews and other requests for collaboration, it'll be a tough fit.

Brian

Software Engineer 3

How do your team's ideas influence the company's direction?

We hire smart individuals who thrive on accomplishment and purpose. Our teams are exposed to the bigger picture through constant communication and dialogues – that encourages them to come up with innovative solutions to problems. We've made significant adjustments on our direction in technology and process that were initiated by the team.

Abdullah

VP, Engineering

What are Bright Health Perks + Benefits

Bright Health Benefits Overview

We have 3 different health insurance plans, all through Cigna (HDP, Premium HDP and PPO). We cover the majority of the cost for the employee and some cost for family. We have two dental plans and a vision plan as well. We have a Lifestyle Spending Account and options for HSA/FSA. We put 3% of your total earnings into your 401K plan and you are immediately vested. We have all the latest technology (Mac or Surface laptops – your choice) to use including standing desks. Fully stocked fridge with snacks and drinks.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Bright Health employees can contribute up to $3500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Bright Health is proud to offer a wellness stipend of $200/month to all employees!
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We will put 3% of your total earnings into your 401K plan, even if you don't put anything in. It's a safe harbor contribution.
401(K) Matching
Bright Health provides employees with a 401(k) plan managed by Vanguard. We provide a ‘safe harbor’ non-elective contribution equal to 3% of your compensation, regardless of participation in the p
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Bright Health provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Bright Health sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion.
Relocation Assistance
Fitness Subsidies
Bright Health employees are eligible for discounts on several gym memberships.
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Bright's primary goal is to offer employee benefits and perks that are as flexible as possible to meet each employee's unique needs!

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