Redgate Software

Specializing in end-to-end database DevOps for over 24 years, Redgate makes ingeniously simple software.

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IT Service Desk Analyst

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Redgate is looking for an IT Service Desk Analyst to join our IT Operations team and help deliver top quality IT services to Redgate users based in our US offices.

We’re looking for an enthusiastic and motivated individual who is able to provide user-friendly, customer focused service desk and technical support. We’re looking for someone who is technically capable of working in a predominantly Microsoft-based environment but is keen to develop skills across a broad range of technologies. The role’s main responsibilities will consist of first line support, but it will also involve taking part in the investigation and deployment of user facing projects.

If this sounds like you, and a role you’d be interested in, then we’d love to hear from you.

What makes a Redgate IT Service Desk Analyst?

You have experience working in a similar role and you care deeply about customers
You have excellent spoken and written communication skills and an ability to prioritize and organize workload
You have a genuine interest in technology, a desire to learn and a questioning, analytical mind
You’ve got strong problem solving abilities with excellent attention to detail and the ability to manage multiple tasks simultaneously under pressure

You’re able to identify ways to deliver improved service performance to Redgate users
You have a strong desire to contribute ideas for improvement and keen to participate in the project processes to contribute to improved IT services

You have experience administering Windows server and Microsoft Active Directory and experience supporting Microsoft operating systems as well as desktop and cloud based applications

You have a working knowledge of Microsoft SCCM, MDT or similar automated deployment software

What would help?

Experience administering of Zendesk or similar helpdesk software
Experience administering macOS
Experience maintaining audio-visual equipment
Experience working in a software development environment
Experience or interest in open source technology
Experience of asset management tools
Experience managing telephone systems such as ShoreTel or MiTel
Knowledge of OneDrive and Office Online
ITIL foundation certification
Technical knowledge of multiple vendor and form-factor hardware ideally including Dell, Apple and Microsoft hardware
Strong peripheral knowledge including multi-function printers
An awareness of or experience with network infrastructure, basic network troubleshooting and virtualisation technologies such as Hyper-V or VMware
An awareness of or experience with SaaS, IaaS and PaaS technologies

What’s the package?

Award winning culture
Competitive salary plus an extensive benefits package, including:

- 20 days of paid vacation, plus federal holidays
- 401(k)
- Health, dental, and vision insurance
- A relaxed and professional environment
- Stocked kitchen and weekly office lunches

You must have the right to live and work in the United States to apply for this role.

Red Gate Software Inc. is an Equal Opportunity Employer.

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Lucy Boyes

Internal Communications Manager

VISIBILITY AND SUPPORT

Fostering inclusion through daily practices

“As one of Redgate’s senior communicators and one of a small number of transgender employees, I field questions or concerns that coworkers might not be comfortable bringing to someone else,” Lucy Boyes said. “It never stops being an honor.” Beyond individual connections, Boyes has been able to support changes around trans inclusion and visibility by incorporating gender-neutral bathrooms in Redgate’s new headquarters and building a culture of inclusivity through the practice of sharing pronouns. “I’m grateful to demonstrate that Redgate is a safe place to be gender-nonconforming,” they said.

I care deeply about making the workplace a better environment for the humans who do the work, including creating a culture where everyone is free to bring their entire selves to work if they choose.

Cathy Culpepper

ISR/SDR Manager

CONNECTION AND INSPIRATION

Creating new seats at the table

When Cathy Culpepper began her career, she found herself excluded from conversations and decisions based on her gender or race. That experience has informed how she shows up for her Redgate colleagues today. “It’s important to be the person in the room who advocates for a more accepting and welcoming future for all,” she said. One part of building that future is creating mentorship pathways to support growth. According to Culpepper, “If we aren’t hiring diverse team members, we don’t have the ability to promote and create mentors to whom future team members can look up.”

There are many benefits to diverse teams — more creative problem solving, more empathy toward peers and customers and a positive impact on revenue. I see all of these qualities on my team.

Josh Byus

Customer Success Manager

INFINITE POSSIBILITY

Finding purpose in supporting diversity

Every day, Josh Byus strives to fulfill his personal philosophy: “Infinite diversity in infinite combinations.” Star Trek fans may recognize the quote — the foundation of Vulcan belief in the beauty and possibility of celebrating difference. And according to Byus, Redgate found a way to do exactly that at the recent Level Up internal conference by highlighting a panel of some of the newest and youngest Redgaters. “They came from different cultures and locations around the world,” he said. “Their presentation offered new ideas to tangibly lift up those climbing ahead in their careers.”

Diverse people coming together to create a sense of purpose, belonging and constructively challenging each other through our differences helps me find value and growth in the work that I do.