About Us & Why We're Hiring

We're changing the way people connect to social care programs.

Findhelp launched 10 years ago in Austin, TX and has helped over 7 million people find food, health, housing, and employment programs in seconds!!

We're powered by tech, have an overarching requirement to do good, and looking for someone willing to join our team with passion. Our mission is to connect all people in need and the programs that serve them (with dignity and ease).

If you’re nodding emphatically while reading this, you’ll probably like it here, and we can’t wait to connect with you!

The Team

Our team’s purpose is to provide world class technical support and advice to a growing company with a great corporate culture and a mission-driven purpose.

The Role

Our growing employee base needs driven and innovative IT engineers to provide world class technical support. We seek self starters who can identify solutions to problems and we give you the freedom to execute your solution. If you possess the aptitude to learn new technologies and are not afraid to roll up your sleeves to get to work, then this is the position for you.

Responsibilities

• Create new accounts, provision hardware and software for a growing user base.
• Manage Help Desk tickets in a timely manner.
• Manage system configurations, ensuring network and data security.
• Maintain hardware inventory and third party software licensing.

Requirements

• Strong analytical and problem-solving technical and software skills.
• Excellent interpersonal and communication skills.
• Demostrable organizational and time management skills.
• Proficiency with troubleshooting Mac, Windows, Chrome OS, iOS and Android devices.

Strongly Preferred Qualities

• Problem solving and adaptability. In IT, every day is a new challenge. User roles change, software is updated and exploits are uncovered. 
• Broad range of technical competencies. Specific areas of focus include administering the security and management of our infrastructure, communication systems, and office hardware, including both macOS and Windows systems. The ability to troubleshoot a variety of different devices and context switch between them simultaneously is greatly needed.
• Attention to detail. When it comes to projects involving system configurations, patch management and account security, the details are everything. Mistakes happen but cursory checks are never enough.

The following is simply desired or a nice-to-have, but not a requirement:

• Experience with software patch management, basic network administration.
• Understanding technologies related to business continuity such as system imaging, backups and server clustering.
• Experience administering services like Google Workspace (formerly G Suite), Jamf, LastPass, Atlassian Jira, and Zendesk.
• Python programming or Bash scripting.

Perks at findhelp

• 401k & stock options 
• Free food and onsite gym
• Paid maternity/paternity leave
• Competitive PTO & 10 paid holidays
• Health, dental, and vision insurance
• Pet friendly office with attached dog park 
• 24/7 access to telemedicine and counseling

Our Commitment to Diversity and Equal Opportunities

Findhelp is an equal opportunity employer. We believe a diversity of backgrounds, beliefs, abilities, and experiences is critical to our success. We are passionate about creating a welcoming, supportive, and collaborative environment for all employees. All are encouraged to apply as we continue to grow a smart, experienced, and diverse team that loves working together to build something that matters.