Are you passionate about supporting an office of dynamic and challenging systems, both desktop and server? Do others look at you as a standout colleague adept at customer-facing support? Are you a self-learner who is not afraid of new systems? If so, we want to learn more about you!
We need your help to support and build a global infrastructure that's both resilient and state-of-the-art. We utilize the latest enterprise software applications and solid best practices to develop, support, and maintain an end-user computing experience that includes various operating systems as well as printing and networking hardware.
In this role you will research simple and complicated situations, figure out how to fix them, and document your findings and solutions. You'll also serve as a primary technical support contact for the business and act as our liaison to vendors. A positive attitude, strong customer-focus, and an ability to gather, discuss and interpret an employee or department's needs are keys to success.
Who You Are
- You've worked at least 1-2 years in desktop/server support (or equivalent experience)
- You're organized, can communicate well, and love providing awesome customer service
- You're constantly assessing, prioritizing and solving problems
- You're comfortable with installing, configuring, and fixing supported products
- You've solved problems with Active Directory (AD), TCP/IP networks, and common iOS/Mac/Windows applications
- You've supported current hardware platforms, mobile devices, and printers and consider yourself highly knowledgable of iOS, Mac OS X, Windows, and Microsoft Office
- You've studied and used Information Systems security principles
- You've used Help Desk Issue Tracking Systems to assign, delegate, and/or resolve end-user issues
- You love Apple products
- Bonus points if you have experience with Google GSuite, and you are familiar with JAMF Casper Suite, Atlassian Suite, Meraki/Cisco, VMware/AWS, and Linux
What You'll Do
- You will be primarily supporting our Rx Saver team and their remote contractors
- You'll provide desk-side and remote technical assistance, sometimes after regular business hours, via email, ticketing software, in person, or over the phone
- You will administer and manage user accounts as well as handle on-boarding and off-boarding employees and their accounts
- You'll create, update, and resolve issues using our issue tracking system and create/update our wiki and other documentation
- You'll gather quotes, purchase, and maintain inventory and licensing of software and hardware, lease agreements, service contracts, and vendor support agreements
- You'll install, configure, and support primarily iOS devices, but also MacOS/Windows desktops, laptops, virtual workstations, servers, applications, VoIP phones, printers, scanners, and conferencing A/V equipment
- You may help maintain our network while configuring TCP/IP, VPN, DNS, DHCP etc. and implement basic security concepts, firewalls (hardware/software), antivirus and malware prevention/removal
- You'll adhere to, monitor and implement IT policies and procedures while maintaining confidentiality and securing operational data
- We sometimes work evenings, weekends, or outside of normal business hours; moderate lifting may be required; other duties may be assigned
Who We Are
- We have an open environment where team members are given a lot of responsibility and the freedom to make a huge impact
- We have lots of smart people to collaborate with and learn from
- We believe in helping you achieve your career goals and will give you the ability to train yourself in emerging/established technologies
- We provide competitive base and bonus packages, a Long Term Incentive Plan, and great health and wellness benefits including a premier parental leave policy
- We award you with prizes, bonuses, and recognition for doing what you love
- We have a great open and flexible vacation policy
- We'll provide you with food, food, and more food
- We provide cell phone and fitness reimbursements and will take care of your downtown parking or provide transportation reimbursement if you'd rather walk, bike, or use public transportation
Rewards
We offer an opportunity to be an integral part of a company that eagerly pursues disruption in its space to continue to drive innovation and lead the competition. Benefits of being an employee of RetailMeNot, Inc. include, but are not limited to the following:
- Competitive base & bonus packages; salary negotiable
- Long Term Incentive Plan
- Performance based rewards & recognition for your hard work and service
- Very competitive benefits packages, including best-in-class parental leave
- Open & flexible PTO
- Cell phone & gym membership reimbursements
- Fully stocked break room & onsite catered breakfasts & lunches multiple days/week
About Us
RetailMeNot, Inc. is a leading digital savings destination connecting consumers with retailers, restaurants and brands, both online and in-store. The company enables consumers across the globe to find hundreds of thousands of digital offers to save money while they shop or dine out.
U.S. Equal Employment Opportunity/Affirmative Action Information
Individuals seeking employment at RetailMeNot, Inc. are considered without regards to race, color, creed, religion, gender, gender identity, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other protected classification. You are being given the opportunity to provide the following information in order to help us align with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.
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