IT Support Specialist

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Description

 

SparkCognition is an AI leader that offers business-critical solutions for customers in energy, oil and gas, manufacturing, finance, aerospace, defense, and security. A highly awarded company recognized for cutting-edge technology, SparkCognition develops AI-powered, cyber-physical software for the safety, security, reliability, and optimization of IT, OT, and the Industrial IoT.

 

SparkCognition is looking for an IT Support Specialist who can help manage SparkCognition’s corporate IT resources and end-users. The ideal candidate has experience working within a ticket management system and handling employee on/offboarding activities. The position offers opportunities to continue growing by learning new technologies and learning from experienced Engineers as we continue to build new solutions.

 

Required Qualifications

  • Experience installing and supporting PCs & Macs, software, and conference room equipment.
  • Strong troubleshooting and problem-solving skills
  • Fundamental knowledge of Active Directory, Remote access tools, Public cloud, Networking, GSuite/O365
  • Strong written and verbal communication skills
  • Eager to learn, produces high-quality work, and self-driven personality.
  • 1+ year experience in an IT Support or Desktop Support role

     Job Responsibilities

    • Provide tier 1 end-user support, resolve helpdesk tickets, manage employee on/offboarding.
    • Install & troubleshoot laptops, printers, & conference room equipment. 
    • Update documentation procedures for common processes (on/offboarding, conference room preparation, hardware purchases and inventory management)
    • Shadow senior team members to continue learning technologies & common tasks.
    • Manage conference rooms: clean-up & organizing, all-hands meeting preparation, update cameras & iPads, and A/V troubleshooting.
    • Manage onboarding process: Create acct, build machine, building access, desk setup, provision SaaS apps, etc.
    • Manage offboarding process: Disable accounts, Backup user home directories, rebuild machines, disable building access, etc.
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    Location

    Large 2022 renovated office space located near the Arboretum in Austin, TX- including fully stocked beverage and snack areas, along with community spaces that include games and activities.

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