IT Support Specialist at Overhaul

| Austin
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WHO WE ARE 

Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers’ experiences and our Mission and Vision.


THE ROLE

The IT Support Specialist will -under minimal supervision- maintain day to day operational support of all aspects of the IT systems used by Overhaul staff. This position will report directly to the IT Director.  Responsibilities include maintenance of company network, end user workstations (PC and Mac), badge access system, camera security systems and all corporate application accounts.


PRINCIPAL DUTIES:

  • Provide support to end users for workstation, applications, systems, device access and hardware issues.
  • Identify, research and resolve the most complex technical problems in a manner that meets the end users’ needs and does not expose Overhaul to any security or licensing risk
  • Respond to telephone, email and on-line requests for technical support. Ensure that all reported issues are documented, tracked and monitored in applicable systems and tools.
  • Provide Cisco network hardware support
  • Assist in the documentation of common processes and procedures
  • Responsible for installation, documentation and connection of all new and existing workstations
  • Responsible for installation and maintenance of all types of software
  • Assignment and tracking of all workstations and peripherals
  • Maintain and manage the company physical and cyber security system
  • Issue new users accounts and access cards to new employees
  • Evaluate overall systems performance, workflow, procedures and recommend and/or implement changes and improvements as necessary with management approval
  • Validate all programs and software meet business requirements and do not expose Overhaul to Cyber or licensing risk
  • Proficient in Microsoft Word, Excel, PowerPoint or other related software applications and able to perform both routine and advanced computer related tasks.
  • Perform other related duties and responsibilities as assigned
  • Train, coach and assist less experienced team members

PREFERRED QUALIFICATIONS:

  • A minimum of three years related experience
  • Experience and working knowledge of Microsoft Office Products (MS Office, Word, Excel, PowerPoint, Outlook, Visio, etc.)
  • Must support 24×7 GSOC operations with off shift support on occasional on-site support during evenings or weekends
  • Hands-on experience implementing and administrating on-prem and Cloud based solutions
  • Excellent attention to detail
  • Proven ability to handle confidential information with discretion
  • Adaptable and quick to learn new processes and tools
  • Self-directed, goal-oriented and flexible, enjoys working in a fast-paced and at times challenging environment
  • Ability to work cross-functionally and with a wide range of employees with different skill sets
  • Strong organizational, interpersonal, and communication skills (written and verbal)
  • MCP and Cisco certifications are a plus, but not required

Our Core Values and how they benefit you as an “Overhauler”
Authenticity, Receptivity and Trust

·     Extremely competitive base salary package
·      401(k) with Overhaul match
·      Flexible working schedules
·      Remote, hybrid, and/or In-office*
Encouragement and Learning
·     Progressive advancement opportunity & career mobility
·      Paid development personal stipend
·      Monthly lunch and learns
·      2 Unique learning systems w/Instructor led content
Wellness and Integrity
·     Rotating Overhaul “Perks @ work” (Discounts and Freebies)
·      Overhaul fully provided healthcare plan
·      Employee assistance & wellbeing programs
·      New Parent/Family/Caregiver leave(s)
·      Daily BAMM time (body and mind movement)
·      Life by design vacation policy



Diversity and Inclusivity Statement:

Overhaul has always been, and always will be, committed to diversity and inclusion. Our Overhaul Culture Code’s top listed commitment is to “Diversity and Synergy.”  All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strongly encourage people from underrepresented groups to apply! 


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • FluxLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • MixpanelAnalytics
    • HotjarAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM

Location

6801 N Capital of Texas Hwy - Building 2, Suite 225, Austin, TX 78731

What are Overhaul Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
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